@fede.bubble , @josh , @emmanuel
I notice that Bubble employees are eager to tell that something new has been released but almost never respond to issues.
To me, and I think a lot of users, it would be very positive when this would change.
@josh since you are a dad you can probably relate to the following story. You buy a bike for your child and your child is happy. You explain your child how it all works. Your last words are…enjoy! And off you go. Your child wonders what to do next. You are being called. No response. Nobody else responds. A day later, you are exited again and take you child to the garage again to fit a feature on the bike. Exiting feature you say and explain what to do with it. And off you go. Eventually, your child will ditch the bike. There is no connection, just painful moments.
The community at Bubble has been better than it is now in my 6 years of Bubbling. Many great Bubblers of the past, always here to help out, always here to build great plugins, always here to put in lots of hours to explain noobs how to do things. Are gone.
Bubble has more money than ever. But I think less money is needed when doing things a bit different. I will explain.
Support respons to tickets are slow and often of low quality.
Often many tickets having the same question.
Why not let all those Bubble employees join the forum and actively help here in stead of behind a wall of tickets?
Use something like typesense in combination with AI to quickly identify the same questions and issues, combine them, make a new forum post, notify the users in the old thread and spend an hour explaining in detail how to handle it.
I think it will be cheaper and most of all, 10x better support and connection to customers than any other Saas product. Which is the cheapest marketing you can buy!