I have reason to believe that I am interacting with a chatbot when reaching out to bubble support.
Was there an announcement pertaining to this that I missed … because I have a payment related issue and it simply wouldn’t make sense if that is being addressed by a bot that has up to this point failed to assist in any meaningful way.
Update 3 hours later - I’ve been told via email by a different support agent that I was in fact talking to a human. I don’t buy it at all, if Bubble is using AI to lessen the log of support requests just come out and say it. I personally do not appreciate a ‘human impersonator for the greater good.’ Go ahead and like this if you’ve struggled with poor support (they are monitoring the thread).
Yes, the chat option starts with a bot. It never starts with a real person. That would be very nice, but doesn’t happen with Bubble. They usually respond via email. Sometimes issues take two weeks or longer to resolve.
This needs to get fixed, no one has 2 weeks to wait for an issue to be solved. Its a pity Bubble has no close competitors. We would not have to deal with this. A disclaimer when interacting with a chatbot via email would also be nice. Do you know if there is any work around to reach out to a non-AI support agent?
You can email support@bubble.io to bypass the chat bot and then level 1 support should respond today by saying they will transfer you to the correct department. Then you might need to wait until they are available to give a response.
That’s the contact I am using and I am still getting a bot.
I think what I will do is report a non-existent issue on https://status.bubble.io which is always ‘urgent’ so that I can reach a human. Appreciate your help.
Sounds good. I hope that works. It typically still sends back a default message saying that someone will be in touch. There is no way to get a human except here on the forum. @fede.bubble Might be able to assist more if they are online currently.
Hi there. Yes, I shared this topic with the team to help them improve their process. @betteredbritain are you in touch with human support already? Did you get past the chatbot and submitted a support request?
Hi @fede.bubble thanks for jumping on. I did not submit a support request as you would on bubble by submitting a form. I simply sent a direct email to support@bubble.io and no I still have the bot. Would you suggest I submit a form instead?
Have you been able to use the inspect tool to find out why it is showing bad data?
Or, are you sure you are logged in? Sometimes it kicks you out and you are viewing data that is not yours unless you have a workflow that sends you to your login page.
Those are just two possibilities.
Forgive me since I don’t know how experienced you are with using Bubble so I don’t know how deep the debugging needs to be.
Not yet. I have found the cause of the problem. The ‘go to page’ action in the ‘New’ button workflow appears to be different to what it was. There has been no change to that page of the app in more than a year. There are also some API calls that are giving unusual results and I am looking into that now.
Fixing the button action and then re-pushing the app from dev to live has resolved the issue. But I am a bit nervous.
If an update from dev to live was interrupted (e.g. Internet outage) could that potentially corrupt the live app?
without taking a look at the app to rule out a ton of possibilities it’s hard to say. But a deploy is a deploy, there aren’t half-deploys. If you are worried I would submit a bug report and let the team dig through
