Button not working on wrap of ipad air

I have wrapped an app and it is ready to go up on the different app stores but it is being held up on the apple store by an unresponsive log in button on the login page.

I have tested it and it works but they are only reporting issues:

  • Device type: iPhone 13 mini and iPad Air (5th generation)
  • OS version: iOS 17.5.1

I have tested it and I cannot see an issue, does anyone have any similar issues or a solution?

Dave