Data not showing, Alert when performing some actions

Mobile Beta Mobile Beta - bugs
1

Hi there,

after most successfully creating our own first native mobile app beside an existing web application of this, I ran into two bugs while testing the app via TestFlight / BubbleGo.

The following things just appear to happen on one device. On the other device (which I was testing with while developing) there is no error happening and everything works fine.

  1. Data not showing

I logged in with the same user credentials and the “main” screen has to show data. More precisely it´s a list of things with “do a search for” and just one constraint, that it should just show this type of thing “connected” to the user.

It does not show up and is empty.

What works is another tab “profile” showing just the user data like the standard field “E-Mail” and a not standard field “name”. (And some other user related fields from the user thing.

  1. Manipulating data which is not a user thing with error message

I´ve got a workflow to activate a physical product into the app. This happens via an activation code. After entering that code and starting the workflow (which should change a thing if the entered code is existing: “Relate the physical product to the user and show it in the main tab”) the error message appears:

error_message_bubble native App
error_message_bubble native App739×1600 41.8 KB

Other workflow which manipulates user data work fine. (Like changing the name of the user, a not standard field in the user thing.) The result shows up in the database and the other device correctly.

At the moment I am updating the iOs device (iPhone 13) and hope this is maybe a thing. (From 18.7.1 to iOs 26.1)

The working iOs device is an iPhone 17 Pro.

Thank you in advance and best wishes from germany!

Jan

2

I’m also experiencing the same thing. I’ve had to ask my app users to clear the cache. On mobile this can only be done by deleting the app, restarting the phone, and reinstalling the app. Far from a good user experience.

I have a ticket open with support on this. They mentioned other users are also being rate limited and they added me as an affected user to the issue. No timeline or ETA for resolution could be provided, frustratingly.

Not sure where to go from here.