Hi All,
We are having some issues with our connected Stripe account. We have a marketplace where users can purchase a service and then money will go to our connected account, then 90% to the seller and then 10% to our main Stripe account.
On the front end when trying to complete the payment we get an error stating “No such destination”. In the back end on the API Connector for Stripe we get the following issues:
- on the call "Request transfer we get an error stating “balance-insufficient”: There was an issue setting up your call. Raw response for the API Status code 400 { “error”: { “code”: “balance_insufficient”, “doc_url”: "https://stripe.com/docs/error-codes/balance-insufficient", “message”: “Insufficient funds in Stripe account. In test mode, you can add funds to your available balance (bypassing your pending balance) by creating a charge with 4000 0000 0000 0077 as the card number. You can use the /v1/balance endpoint to view your Stripe balance (for more details, see stripe.com/docs/api#balance).”, “request_log_url”:
- “Retrieve a customer”: There was an issue setting up your call. Raw response for the API Status code 404 { “error”: { “code”: “resource_missing”, “doc_url”: "https://stripe.com/docs/error-codes/resource-missing", “message”: “No such customer: ‘cus_I3w8sXqyfbNBam’”, “param”: “id”, “request_log_url”:
Does anyone have any guidance on how to move forward? Many thanks,
L