Quick update. It looks like the problem was identified. I was triggering the Reset Password workflow from the backend, explaining why it could not make the difference between Native and Web. I have not tested the fix yet.
We are also getting that, even after deployed to TestFlight and using the new generate url only.
Meaning it is still redirecting to the web and not the native mobile app.
@aj13 on backend workflows, you should still have the option of selecting a mobile view to redirect to. Are you saying even with a mobile view selected, the reset url is going back to the web app?
Good Morning @nick.carroll We were actually trying to run this with a backend workflow so that we could use a plug-in that allows us to easily use a specific sendgrid template for this email. There is no option to select mobile or web from thew workflow.
I can try updating this to trigger from a front-end workflow, using the api connector.
I will let you know what happens.
Sorry, I was conflating this with magic login links. Let me know what happens with the workaround. We’ll eventually support universal links which will open the mobile app if available, but in the meantime, we could add an option to specify the destination on backend workflows.
Hi @nick.carroll I just tried implementing this from the native mobile workflow, Button is tapped > built in password reset action selecting generate url only >> my sendgrid api event. It is now redirecting to the bubbleGo app, but to a blank screen.
@nick.carroll I have it working and redirecting correctly to bubbleGo to the correct view, using the generate token only. We will stick with this for now.
kk - looking into it
Is this now working for everyone. I’ve built it with the send email out of the box approach. I generate an email and url, but clicking the url gives me a blank screen. This happens if I use bubble go or use the web preview. My web app works without issue. I tried alternatively generating the url, and emailing it instead. Same result, blank screen. I’m using android phone bubblego and windows for web mobile preview. Thanks
I came here to say exactly the same!
I have a client project with a web app for admin system, and a native app for users. My client is testing on iOS using Testflight and said that the reset password function didn’t work as the email arrives but the link goes to a blank page. I tried testing on Android and get the same. I also just tried in BubbleGo on Android and get the same too 
Any ideas @nick.carroll ?
I’ve seen this beeing a recurring issue with the mobile password reset. It may have to do with the ios version . I’ve noticed that it has trouble after or around ios updates. Our app is currently experiencing the same thing again.
I have an app deployed on iOS and being tested on Android.
So far, the “forget password” workflow seems to be working, although in some cases, the email sent did not contain an actual clickable link. Make sure you start the workflow from the front end, and not from the backend, as Bubble may not be able to "know” if this is coming from Mobile or Webapp. In my case, I’m using PostMark for the transactional emails, which is launched from the backend given that there’s no native plugin yet for mobile.
This has not been tested on Android yet.
Thanks, but I don’t think it’s an iOS version issue as it happens on the build for both iOS and Android too.
Are you sending the password reset from the client or as a backend workflow?
What is your app scheme set to in your native mobile settings > basic details?
It is set to “app-kadukey“
In my case, I’m sending from the client. I have both a web app and mobile app. I’m doing it the same way on both. Both generate an email. Both generate a link in the email. On the web app version, the link takes me to my web app reset page. On the mobile app version, the link takes me to a blank page. It does not either in bubble go or in the mobile app web preview take me to my mobile reset page. the link looks right. It’s formatted the same as the web app. I’m wondering if this is because I’m not in any production environment. My web app is in production. Thanks for your help Nick @nick.carroll
I’m having same issue here. I want to send invitation email to people to join my app. In BubbleGo, the front end wf is as follow: Press button>send password reset email (generate reset url only)>loops.so>email sent>email opened on my mobile (gmail - xiaomi 17 pro)> tap the button which direct to the reset url> opens a navigator with a blank page. The link is below