Incorrect creation date generated

[marcus.joachim]

Hi,

we are experiencing incorrect system-generated creation date entries upon signup by using the standard workflow action “sign the user up”, both in dev and live.
There doesn’t seem to be a pattern for the discrepancy between the time of the actual signup and what the data base shows as creation date apart from the creation date being in the past and never more than 24 hours. The fact that the discrepancy is not an offset by full hours makes us believe it’s not a time zone issue.

There was a forum post about a similar issue in June of last year but it doesn’t seem to have been resolved.

Incorrect creation date on record

Not sure if I will be able to recreate this but just wanted to see if anyone had this happen too. I was in the live preview and signed up as a user. When I checked the creation date for the user in the backend, it was the day before and 3 hours earlier. This happened again right after when a workflow was triggered and it created 3 records (it was only supposed to create 1), one having the correct creation date and the other 2 having a creation date of the day before and 3 hours earlier. Has an…

Thanks

[jess]

Very sorry you’re having this issue! Can you file a bug report for this case? We’ll need to look at your application, and then the success team will be able to assist you.

Thanks!

[marcus.joachim]

Thanks, @jess. That bug report has been filed now.

I have also checked the server logs. The action “sign the user up” was indeed executed at a different date and time than recorded in “Creation Date”.