Ios 8 - account creation not loading on mobile

Hello - has anyone experienced this message when trying to create an account in the mobile app environment on ios 8? on ios 7+, I’m able to login no problem to the account, but on ios 8, this message pops up.

Additional, data load is extremely slow. There are only about 30 users in the system currently.

Hello, I don’t think I’m following when you say “those firmwares”. Do you mean on an iphone 8? Excuse me, I meant to say iphone 8, not ios 8. Thank you!