Is anyone having trouble accessing their app right now?

aloecf · July 19, 2019, 4:57pm

Im unable to get on the bubble side, but also my website says too many redirects. I was just on it a few hours ago.

Bubbleboy · July 19, 2019, 4:58pm

yup…varios issues including “Unexpected error, please try again shortly. (Reason: bal)” im sure there must be a more graceful error msg.

krooty · July 19, 2019, 4:59pm

Yes, me too! Can’t access the preview / live version.

aloecf · July 19, 2019, 4:59pm

Does this happen quite a bit? I have the professional plan with 3 extra modules. Downtime is something I cant really afford.

3brotherssupply · July 19, 2019, 5:02pm

Your browser was unable to load the application data. We’ve been notified of the issue. Please try again in a few moments and make sure not to use ad-blockers.

current error message i get

john9 · July 19, 2019, 5:02pm

Yup. Same here.

Bubbleboy · July 19, 2019, 5:04pm

on occasion …team bubble tend to be swift at fixing. no issues here https://status.bubble.is/
Didcated plan users im sure are unaffected by these situations…yep im on a pro plan too… extra modules has no bearing

scriptschool · July 19, 2019, 5:05pm

Dedicated is in fact affected. Drives me nuts.

neerja · July 19, 2019, 5:05pm

We are looking into this now

Bubbleboy · July 19, 2019, 5:07pm

opps i thought that these type of outages only affected “us” unwashed and you upperclass bunch just sailed on…sorry to hear that

nnich19 · July 19, 2019, 5:22pm

It happens every now and then, but not a lot. Generally speaking, it just gives me an occasion to have an extra long coffee break every now and then.

hassan.harajly · July 19, 2019, 5:24pm

same here

anwarsby · July 19, 2019, 5:24pm

Me too…browser unable to get into site…test and live…

aloecf · July 19, 2019, 5:26pm

““Sits anxiously right when a client wants to use the app and cant access the website.””

haha

neerja · July 19, 2019, 5:27pm

Sorry @aloecf , we’ll let you know as soon as the fix is live

aloecf · July 19, 2019, 5:28pm

You do you! Appreciate the quick moves.

john9 · July 19, 2019, 5:30pm

Just had to postpone closing a sale! Thanks @neerja for keeping us updated.

lmoreau · July 19, 2019, 5:35pm

This is incredibly disappointing. We built a custom application to assign Leads to a partner company. We are in the middle of a meeting with them showing it off finally after 3 months of development and pitching it to them and nothing is loading! Just getting the message “Your browser was unable to load the application data. We’ve been notified of the issue. Please try again in a few moments and make sure not to use ad-blockers.” Is there a number to call for support as all I can find is a contact us form on the home page.

neerja · July 19, 2019, 5:41pm

Our engineers reported that user domains may have gone down briefly but should be up now. Please let us know if you are still encountering issues in runmode. There might still be issues with the editor and logging into dedicated which is being fixed currently.

aloecf · July 19, 2019, 5:46pm

Still going in and out. Will let you know if anything changes.