New Enterprise features: 24/7 support, auto-scaling, and more

Hi everyone,

My name is Fabian, VP of Sales at Bubble.

We’ve been working hard behind the scenes to make Bubble Enterprise even better for growing businesses. Today, we’re excited to share six updates that are already live or rolling out soon.

What we’ve launched:

  • 24/7 support for all Enterprise customers (live now, no additional cost)

  • 99.9% uptime SLA with optional 99.99% on high availability

  • Database auto-scaling that eliminates manual storage increases (rolling out later this week)

  • Enhanced database layer for better performance and stability

  • Bubble Trust Center for transparent security documentation

  • New dedicated hosting regions including Tel Aviv and Mexico City (see full list on Bubble Docs)

These improvements are designed to help you scale faster and with more confidence as you grow.

You can read all the details about these new features on our blog, and as always, feel free to reach out to our Sales team if you have any questions about the Enterprise plan.

‌ — Fabian and the Enterprise team

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Fantastic!

Great stuff!

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:+1:
Just need to lower pricing :stuck_out_tongue:

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Can you elborate on this?

That’s a solid set of upgrades, especially auto-scaling and the Trust Center. A lot of these Enterprise features map directly to what we need for our customers.

You guys need to increase the pricing for massive corporations who will pay anything and lower the price for bootstrapped companies who want to scale. Hope this helps.

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We included some more info in the blog post on this topic (and the other updates):

We’ve moved database logic out of the database itself and into a separate data layer that handles all user data operations. This architectural change makes large apps for Enterprise customers more performant, increases stability, and lets us ship improvements more quickly.

What this means for you: Your database operations are now more reliable and less likely to experience crashes. Plus, we can scale processing power independently of your data storage, so performance stays consistent even as your app grows.

We’ve been investing heavily in our infrastructure, so Bubble apps of any size are performant and highly reliable. More to come soon!

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I think I read on the forum somewhere that the enterprise level was like $3500 monthly?

I’m nowhere near that level with Bubble…

but I would guess those that are have secured funding or have a sizeable group of users.

I mean, just 1,000 users at $ 3.99 a month would pay for all the benefits with the enterprise plan.

I think what you might be asking for is a lower tier level at something like $2000 a month for those who are within reach of the enterprise level?

Probably could entice some users?

Bubble has probably tested the levels, though, and came up with the pricing they have.

I was looking at the apps that are at the enterprise level, and they’re doing some awesome stuff.

Maybe someday I can get to that level with Bubble :grinning_face:

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It doesn’t have a cost per month like plans for us mere mortals, but it certainly has a starting cost. I was evaluating it too but at the moment it is definitely out of budget. I’m sure that moment will come for us too :slight_smile:

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Oh, ok, thanks.

I thought it was a fixed price. Then again, I was just going off what I had read on the forum and probably was confused about what they meant.

I guess it’s a good goal to work towards :grinning_face:

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I had asked for information about a year ago, and I was dictated a price as a basis. At those levels, WUs no longer count but how many resources your app actually uses. I wouldn’t be able to tell you in detail, unfortunately I didn’t go deeper.

Yeah I think there’s too much of a jump between the most expensive non-enterprise tier and the cheapest enterprise tier ($3500 like you mentioned). I’m asking them to use whales to subsidize the cost for regular people who just need to scale.

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I messaged Josh about this a while ago, he basically told me that they’re aware of the gap in pricing and that there’s a lot of labor costs associated with running a dedicated plan, along with the server costs themselves.

To be honest it sounds like they don’t have much automated in order to spin up a dedicated instance for someone, if Heroku and Railway can do it, then I think bubble can figure it out.

When it comes to the server costs it’s incredible that they’re able to charge 3500/mo for the hardware it comes with.

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Thanks.

Maybe eventually they can come up with something they could call the ‘Business’ plan :grinning_face:

Anyway, happy holiday to everyone who lives where it is celebrated

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Yes it is the biggest pain point for me using bubble it is the gap in pricing. It has always been the same.

I find it so frustrating as it really has stopped me from expanding on many occasions.

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Hmm… Bubble costs as the main factor for stopping you from scaling?

Not being an ass here. I’m just pointing out that there are other fundamentals of your business that you need to fix. :sweat_smile:

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Is it not just a dedicated AWS instance? What hardware is actually being provided?

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Enterprise comes with dedicated support and extra tooling. There are a lot of additional perks for enterprise beyond just dedicated servers.

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