PDF Conjurer recent problems

Need help Plugins
1

Hey,

We’ve been using the PDF Conjurer plugin for many years without any issues. However, in recent months, users across several of our apps have been experiencing frequent timeouts and random workflow errors, even though these workflows have remained the same for years. The plugin is fully up to date.

Could someone clarify whether these recent problems are due to changes on Bubble’s side or if they might be related to backend adjustments by Zeroqode?

Additionally, what steps will @ZeroqodeSupport take to address this unacceptable drop in quality?

Thanks for your help.

1 Like
2

Hey @hacker ,

Thanks for bringing this up.

You’re right, in the past few months there were a few outages on Heroku server that may have caused the kind of timeouts and workflow errors you described.

To prevent this from happening again, we’ve made some major improvements:

  • Launched a second server to ensure higher availability and redundancy
  • Built a JS library that automatically detects the fastest available server
  • Hosted this library on AWS S3 so it’s always centrally accessible
  • Connected all our plugins to the library (no more hardcoded server references)

Since these changes, we haven’t received any new reports of similar issues over the last month, and everything should be running smoothly now. If you’re still seeing consistent problems on your side, we’d love to dig in and investigate further.

Looking forward to your reply. :pray:

Best,
Support Team
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3

Hey, @ZeroqodeSupport,

Thank you for working on improving the plugin.

Unfortunately, yesterday many users of one of our apps experienced timeouts when generating PDFs. After some testing, it seems the issue occurs when an image is included in the BBCode (for example: img=80x80…). When the image is removed, the error disappears. This image-related bug has happened multiple times before.

Thanks again for your support.

4

Hey @hacker,

Thanks a lot for the quick follow-up and for pointing out the image-related case. :folded_hands:

We went ahead and tested the same use case with BBCode images (including [img=80x80]...[/img]) but weren’t able to reproduce the timeout issue on our side — everything generated as expected.

image
image690×1258 110 KB

image
image1872×1576 134 KB

image
image760×730 56.4 KB

Could you please share the exact BBCode that’s causing the error in your app? If convenient, a short video recording of the workflow running into the timeout would also be super helpful for us to better understand what’s happening.

Once we have that, we’ll be able to dig deeper and get this sorted.

Best,
Support Team
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5

Hey, @ZeroqodeSupport,

This bug is not consistently reproducible. It occurs only once or twice a month and seems to happen when something is wrong or temporarily down on the Zeroqode, Heroku, or Bubble side.

Before this plugin was acquired by Zeroqode, there were no timeouts or downtime. Since then, this bug has appeared in March, June, and again two weeks ago:

As mentioned, the issue only occurs when images are included:

It may be worth having the team review it again, as the issue could be related to the Heroku–Zeroqode integration. Another possibility might be Bubble’s transition away from Imgix, as I understand.

Thanks again for your help.

6

Hey @hacker,

Thanks for follow-up. :pray:

We totally get how frustrating these occasional timeouts can be. I want to assure you that we’re actively working on improvements and there’s definitely room to make things more stable. We’re constantly monitoring and optimizing our servers, the plugin, and the integrations to minimize these kinds of hiccups.

At the same time, we take this very seriously, situations like this have a real impact on our clients and us, so we’re doing everything we can to prevent them. We’re reviewing and refining our systems to make things as reliable as possible.

Your feedback really helps us focus on what matters most, so we appreciate you sharing it.

Thanks again for your patience and for keeping us in the loop!

Best,
Support Team
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7

I had to leave one of their plugins because with every update there was a problem. Always the same emails, always the same answers that they didn’t have the same problem as me. I’m going on like this for a year.

After sending videos magically the problem was there and was solved with an update (obviously this tooke time, in the meantime my app seemed broken). After a while a new update and start over.

I made my plugin and uninstalled theirs. I solved it this way. For a year now, unfortunately something for them must have changed, because before they were perfect in everything, even on the support.

8

Hi @mario11,

Thank you for your message.
We truly regret that the plugin caused you this much frustration, and we completely understand how recurring issues can affect your workflow.

Our dev team has thoroughly tested the plugin on the demo page by leaving it open for several hours, and we couldn’t reproduce the reported issue. The plugin element remains active, and file uploads continue to work without any problems even after extended periods of inactivity.

This suggests the issue may be specific to your app or related to device/browser compatibility. In many cases, similar bugs are caused by particular device configurations, so the more details you can share, the better we can investigate the problem in depth.

If you’d like us to investigate further on your behalf, we’d be happy to assist. To do this, we’d need:

  • Access to your editor by adding support@zeroqode.com as a collaborator.
  • A link to your app where the issue occurs.
  • Step-by-step instructions to replicate the problem on our side.
  • Details about the device name, OS version, and browser you or your users are using.

We’ve always aimed to provide prompt and thorough support, and we’ve done our best to assist you each time you reached out.

The negative reviews you’ve left may give the impression that we’ve ignored your concerns, but we want to assure you that this isn’t the case. Over the past few months, we’ve always provided prompt responses and assisted you with all your questions and inquiries, both via email and on the forum.

We’d really appreciate the opportunity to work with you to resolve this properly and improve your overall experience with our plugins. :folded_hands:

Of course, we respect your decision to move forward with your own solution, but the door remains open if you’d like us to help troubleshoot further.

Thank you again for your feedback — it’s very valuable to us and has already been shared with our product team to improve both the plugin and our support process.

Kind regards,

Support Team
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