Please help: App Store Rejection (Guidelines 2.1: Unresponsive Page)

Need help Responsiveness
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Hi all!

Rom here from Embrr Team!

Im currently having my app reviewed by App Store. Their most recent feedback said my app becomes unresponsive after launch.

On my end, the works perfectly (both on iphone and ipad), and I am using Apple’s very own test flight. Also works perfectly on BubbleGo.

Has anyone else experienced this during App Review? How did you approach this? Anyone who could help and would be willing to hop on a short call?

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Hey, I’ve been building an AI tool to help diagnose Bubble errors — I ran your situation through it (works fine on TestFlight + BubbleGo, but unresponsive on Apple review), and it gave this take, thought I’d share:

Most likely cause: your app uses a permission (camera, microphone, location, photo library, etc.) somewhere in your workflows/elements, but the matching toggle isn’t enabled in Settings > Mobile settings. TestFlight/BubbleGo tend to be more forgiving here, but the actual App Store production build can hang or go blank on launch if a required permission isn’t properly declared.

Worth checking:

  • In Settings > Mobile settings, make sure every permission your app actually uses is toggled ON — even if it’s just for one feature or an edge case
  • If you change any of these toggles, you need to trigger a new build and resubmit (the old build won’t reflect the change)
  • Check that your app icon/splash screen are PNG or SVG (not .avif), and that fields like Bundle ID / App Name don’t have stray whitespace
  • Check Data > Privacy rules to make sure whatever data loads on launch is actually accessible in live mode

Not 100% sure this is it, but the “works everywhere except Apple’s review” pattern usually points to a permission or build-config mismatch like this. If you’ve got a production build (not TestFlight) on your own device, worth checking if you see any blank screen/error there too — that’d help narrow it down.