Safari on iOS Crashes Repeatedly: "A Problem Repeatedly Occurred" Error

Need help
1

Hi everyone,

I’m facing an issue with my Bubble app when accessed on Safari for iOS. The app crashes and displays the following error message: Error screenshot

This issue is specific to Safari on iOS, as the app works fine in other browsers like Chrome.

Here’s what I’ve tried so far:

  1. Cleared Safari’s cache and cookies.
  2. Disabled “Prevent Cross-Site Tracking.”
  3. Tested the app in debug mode (?debug_mode=true).
  4. Updated my iOS and Safari browser to the latest versions.

Unfortunately, the issue persists. I’ve attached a screenshot of the error for better context: Link to Screenshot

Has anyone else experienced similar issues? Any advice on resolving this would be greatly appreciated!

Thanks in advance for your help!

2

Yes, I have the same issue, it is affecting all of our safari users. We need a solution. I checked the logs for plugin problems, but nothing seems to be erroring.

3

Hey all, I asked and the support team shared the following:

It appears that the app crashes on mobile Safari due to a network call to p.clarity.ms, linked to the Microsoft Clarity tracking service.
If you haven’t directly connected to this service, it’s likely that your Google Tag Manager connection is set up with Microsoft Clarity – which can also result in the behavior that you’ve observed.
For context: last month Microsoft implemented changes to Microsoft Clarity that require the user of a Consent API to use browser cookies. Connections to this service will now fail and cause the browser to crash for Bubble apps

Hope that helps!
Useful info:

1 Like
4

Hello guys.

I got the same issue on my app , what should we do then to fix it ?

Thank you

5

Hi, did they offer a solution because I’m currently facing the same issues with my app and any help on this would be very much appreciated.

6

expanding on what I shared above:

Based on our investigation, recent changes to Microsoft’s Cookie Consent requirements now require the use of the Clarity Consent API. To set up your app’s connection to Microsoft Clarity as expected, we recommend following the steps outlined in this blog post . Alternatively, you can opt to remove the connection entirely.