Sendgrid plugin not substituting variables

Need help Plugins
1

Hi,

I am trying to create a welcome email with some dynamic information on it. However, bubble is not substituting the variables on the Sendgrid dynamic template with the information, it just leaves it blank. What am I doing wrong? I am attaching 3 pictures to show you whats happening.

PLEASE HELP.

what I get on my email, no substitution made
what I get on my email, no substitution made1366×768 113 KB
sendgrid copilot plugin settings
sendgrid copilot plugin settings1366×768 107 KB
sendgrid template
sendgrid template1366×768 102 KB

2

Hey @pachocastillosr,

You don’t need to encapsulate your tags with curly brackets in the Send email action. :slight_smile:

2 Likes
3

Hi! @copilot thanks for the response.
I tried without the curly brackets in the Send email action and I get the same email without the variables, still doesnt work. I attached new screenshots:

image
image1366×768 107 KB

image
image1366×768 102 KB

image
image1366×768 115 KB

4

That seems rather odd! Give us a shout at plugins@withcopilot.com and we can take a look. :wink:

1 Like
5

I just emailed you! Thanks!

6

Haven’t got yet any response from the email I sent. If anybody knows how to fix this I would appreciate your help A LOT! This has gotten me stuck from launching my landing page! :woozy_face:

7

Hey @pachocastillosr,

Perhaps maybe try 3 curly brackets?

Eg: {{{ var1 }}}

Regards,
Johnny

1 Like
8

Hey! I don’t know if you did it or they fixed the plugin today but it is working now! THANKS!