Stripe Webhook Data Not Transferring to Live Database

[gijs2]

Hello Bubble community,

I hope someone here has experience with the following issue I’m facing. I recently linked my domain to Bubble and deployed my app online. Everything seems to be working fine except for one specific issue.

When I create a new user in the live version of my app with all the associated data, such as customer_id and price_id received via a webhook in Stripe, these details do not make it into my live database. What makes it even stranger is that this seems to work correctly in the test version and database.

Are there specific settings I should check, or has anyone else encountered a similar issue and found a solution?

Any help would be greatly appreciated!

Thank you

[cmarchan]

Hello @gijs2 Welcome to the community

Check Stripe for live vs dev … and also in Bubble (if you are using the Bubble Stripe plugin)

[gijs2]

Thanks for your suggestion.

I’ve checked both Stripe and Bubble configurations, including the Bubble Stripe plugin settings. The configurations seem consistent between live and development versions, but the issue persists.

Any other ideas or specific settings I should double-check?

This is my live database when i add a user:

This is my dev database:

I read something about privacy rules maybe that is the problem?

Appreciate your help!

[hookbook]

@gijs2 Were you ever able to solve this? I am having the same issue. Thanks!