[Urgent BUG] - Anyone experience their app taking a long time to load when opening?

Mobile Beta Mobile Beta - bugs
21

I also noticed android is even worse, about a minute and a half and roughly 15 seconds for Apple. I submitted videos on my thread and my app is live for testing. @nick.carroll do they also believe this could be tied to my rendering issues as well (things just not loading on pages in live but showing up perfectly fine in BubbleGo.)

22

My Android app takes like 30-40 sec on the splash screen. I have repoted to both @nick.carroll and support. I just wish this will be top priority fixed. We have stopped referring people to our app because of this issue.
iOS is a little better, but our Android speed is really bad.

23

I feel your pain, our launch is being delayed as a result - really hoping it can get resolved by this week.

24

We are actively investigating, appreciate y’alls patience, we’ll get to the bottom of it

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Also had to stop referring people to our app - signup conversion fell by over 90% since people give up waiting for app to open

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Hey everyone - can y’all do an OTA or new build and re-open your apps? We implemented a performance profiling tool which will help us nail down the source of the issue. Thanks!

27

@nick.carroll We just did an OTA, Hopefully this will help you find the source of Android’s slow loading speed

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Thank you!

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29

Yep, done and sent the recording to support!

30

Also updated. Support said there’s something wrong with loading the static assets in the background?

31

Hi, please any update on this🙏

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32

also waiting @nick.carroll

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33

I haven’t received any update on my support thread

34

So we found that we were loading the apps app json each time the app was loaded, which was causing some slowdown. We put out a fix to only load the app json when necessary (like after an OTA) yesterday afternoon. Do a new build or ota to see if it helps speed up your app!

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@nick.carroll We did a new build (not OTA), so we can test the speed. Now its worse. The app remains on the Splash screen and never leaves from it.
Please help

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36

@miracle we are on it, should have a fix up very soon.

For iOS however, I just did a new build and loading time is way faster. Let me know if any of you are seeing the same.

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37

Superfast now! I cant tell the difference between bubble app and anything else on my iPhone 13

Amazing

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38

Update: Android builds are working again and app loading performance should be significantly improved!

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39

Thanks @nick.carroll. Its no longer stuck on the splash screen. I did a new build and the speed has increased from 30-40sec on splash screen, now to 25-30sec, both initial load and subsequent loads. This is just on Android S10plus

40

Ok good to know… mind sending me the app id for this one and we can look at what the profiling tool is showing?

1 Like