Video Player from Zerocode does not update static images

Hi @levon,

could you please help me with the Video Player. I noticed that it does not update the static image if I change the video source.

These are screenshots of my app. You can see the static picture of the first video here (so far so good):

Now I move the slider and a new video (and the corresponding static picture) should show:

…but the picture stays the same:

It would be great if you could fix this for me /advise me how to fix it!

Thank you!
Nicola

Hello there @nicola.kegel, can you please provide us with access to your app, adding support@zeroqode.com to the collaborators of your app, our dev teams will check everything and I will be back to you of a matter ASAP.

Thank you,
BR,
Nik.

1 Like

Hi Nik,

I added you. My app looks pretty weird on desktop, because it’s a mobile app. Also, some of the functionality is native, so you don’t see it in desktop.

To find the problem, please login first:

email: support@zeroqode.com
password: test

Then click on the menu icon (see screen shot below):

Click “Program” (see screen shot below):

Then you’ll end up on the page with the video player that does not refresh the static pictures:

Hello there @nicola.kegel, We have fixed this kind of issue in plugin, you have to Update the plugin and Refresh the page.
And everything will work fine for you.

Thank you for reaching out,
BR,
Nik.

1 Like

Thank you Nik! It works perfectly!