Hi there! Just this morning we’ve encountered a weird experience w/ our live app. Me, and my colleagues (users) were not able to access our live app with the system showing the error “We didnt find an account w/ those login credentials”.
Despite that, some users were able to access still but as “logged out users” hence data is not reflecting their user names in the system when they applied official business forms.
I read in some articles to clear cache. But I’d like to know how was this possible?
When you say ‘Access the account’ do you mean a specific User’s account? Or just the app in general?
App not finding the registered user’s account.
Obvious question… but are you sure the User exists in the live database? (i.e. you’ve checked the live database to make sure the relevant data is still there and hasn’t somehow been deleted?)
I observed those who have accessed today experienced the same issue, including me when I accessed the live app. So I assume that the app in general.
Yes, I have checked the live database. The user’s data is still there. But I am wondering how they were able to jump back to the web app, even without logging in. Perhaps the URLs were already in the browser, but since they were not logged in, then it was somehow able to give them access without login credential/ logged in user?
So, to be clear, the issue is that users who are not logged in are able to use your app (not that they have access to other user’s accounts or data?..)
I’m assuming you’ve built in some logic that should prevent non-logged in users being able to access your app?
In which case (barring some major bug with bubble) it’s most likely that your logic is wrong (or you haven’t accounted for some specific use-cases) - so I’d double check all your logic then check it using the debugger to find out how and where the issue lies.
I can’t answer why users are being told their credentials are wrong if they’re not. Probably best to contact Bubble support regarding that.
I had the impression that anyone who is not logged will not be able to access the live app (that easy) with just the URL. But with the experience today, I think that is not the case, so I am figure out how to do that.