I am get this error when I’m trying to login.
I have an entry for the user in my database. I don’t see why it would not login.
Is it because I’m on the free plan?
It worked when I tried Microsoft Edge. It’s most likely a cache issue with Google Chrome. 
The same thing is happening to me. I can register new data, but I cannot read this data because the same message appears.
Hey @emmanuel it looks like a bug…it is happening a lot, I could identify in Chrome, not sure about other browsers…people try to login and keep getting the message " [We didn’t find an account with those login credentials""
they need to keep cleaning cache, or reseting password…
Same issue here…
Same problem here.
Already tried in all browsers but no success.
Any solution yet?
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Also having issues with this. I have live clients who can’t login via firefox or internet explorer.
Hi All -
Sam here, with Bubble support. This error is a generic error that means the login credentials that were entered were not correct. If you believe that you were entering the correct credentials and are still receiving this error, please file a bug report. These errors can be a bit tricky to track down, as they are usually isolated to a single user or a few users, and in order to truly reproduce and confirm that correct credentials are being entered we’d need to access that users email account (which we obviously won’t ask for) . As a result, the investigations into these issues are generally somewhat time consuming, require some back and forth, and user cooperation for specific cases. Generally, our approach is to investigate our logs as well as your UI to see if we can confirm if anything unexpected is happening, and then go from there.
I can assure everyone that there is no widespread bug with user credentials occurring - if there were, we’d have received a lot more reports of this behavior than we have.
The best way to get help for ongoing issues you are having in your app is always to file a bug report.
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is there any follow ups regarding this concern?
@sam.morgan hello, sam! Is there any development or progress with the filed or reported bugs? from time to time, some users still complain about this issue. hope we can be updated. thank you!
Facing this problem for the first time ever. Will submit a ticket.
Dealing with the same issue here. Periodically, the app just decides that my user credentials (which are saved in my browser and don’t change) aren’t valid and won’t let me log in, requiring a password reset. Our users have complained about this at times, as well, and they are NOT very vocal about bugs (though sometimes I wish they would be, lol).
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Same, I just had a user report this to me and I knew exactly what she was talking about because I’ve seen it happen. However, when it’s happened to me and what this user reported, the password can’t be reset. The password fields are disabled. The only solution I’ve found is to DELETE the user and sign up again.
I’m concerned because this is a production app with paying customers and I can confirm I actually lost money. She tried to buy my services 3 times and all 3 times had to use competitors. I have many users signed up that have not made a purchase and I wonder how many had a similar experience to this lady.
I LOVE this platform and hope this can be resolved. Seems like a really difficult issue for the Bubble team to find since no one can recreate it.
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I had this issue today with someone who could log in fine on their desktop but not their mobile device
Same issue here on iOS in Safari, which was just updated.
Firefox doesn’t seem to have an issue.
Mobile has no issue.
Hi all, and Bubble Support.
I have experienced this same issues many, many times over the last 18 months, across 8 different Bubble apps that we have built. The user tries to login and then they get the message “We didn’t find an account with those login credentials”. The credentials being entered are definitely correct and are saved in the browser. Even when entered manually the same error message is received.
It often happens to me, on all 8 apps. When it does, I login to the backend of the app, go to the right version with the problem, (live, development or whatever), then go to Data>App Data>All Users and then find my user name and click “Run as”. This opens a new browser tab and logs me in, without needing to enter username and p/w.
I then try logging out via the front end and then logging in again via the front end, and it fixes it sometimes, but not always. I really don’t know why this keeps happening. In my opinion, this is a bug, but without a definite way of recreating the problem, it will be hard for Bubble support to diagnose and fix.
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Same issue !
how are we supposed to fix it ?
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This just happened again and fortunately with a customer that I already have a relationship with. He created a new account. A couple hours ago when I saw him at the time he scheduled, I asked why he created a new account and he described the problem exactly, including not being able to reset the password.
Good news is the corrupted account is preserved. I sent it to Bubble support and they are on it.
Thanks Kyle keep us updated
Not enough faces or palms for this one. Big thanks to support and I feel bad for wasting their time on this one.
I was saying that when this issue happened, my users couldn’t reset their passwords. Well that’s because there was an empty group element that when resized on mobile, it covered the inputs. This was from my early days of Bubble, pretty sure I edited the included password reset page and probably wasn’t sure if that group was necessary for behind the scenes functionality. I must have tested on my desktop only and then moved on.
Now I am pretty much questioning my entire reality and I need to verify if I even have this issue of user accounts becoming corrupted for no reason. I thought we were getting a different error message than you get when entering the wrong password.