We found bad DNS records - 404 error

[jenny_p]

Hi, my page is down ( I receive a 404 error page not found).

In Bubble, I’m told that the DNS are pointing to servers not belonging to bubble, but those are the ones that I’m told to enter:

I’ve deleted all other, potentially conflicting A records from my DNS settings.
I don’t have DNSSEC enabled somewhere else.
I’ve waited for the changes to propagate.

Any ideas what the issue might be? Bubble support wasn’t helpful so far.
I’ve also used a DNSSEC checker and it says that there are no DS or DNSKEY records found so I assume that cannot be conflicting DNSSEC issues then.

[johnny]

If you’re using cloudflare have you disabled proxy mode (the orange cloud), so it only shows DNS mode (they grey cloud)?

[jenny_p]

Hi, I don’t have a cloudflare account and my registrar told me I don’t use it through them for this domain. I don’t know where and how i could disable proxy mode in this case. Shouldn’t it be in the dns records? there is nothing cloudflare related

[jenny_p]

To share the outcome: Bubble support helped me to solve the issue. I had to redeploy the application and then bubble support could manually reset something and now it works again.

[jordyjeppesen]

I’m running into this issue today. Guess I’ll be contacting them if it doesn’t resolve it’s self over the next couple of days.

[ahmed.elkaffas]

Did you just configure your DNS settings ?, usually it could take up to 72 hours after your last modification so maybe all you have to do is to wait if you are sure that all your configurations are correct.