I client got back to us saying he ‘couldnt enter the system’. We create an account for users and have a password reset email to out to them with further instructions. This works fine. The client sent this screenshot: [image] What triggers this message: “This is not a valid password reset request.…

Can't replicate password reset error message

vincent56 January 18, 2017, 8:45pm 5

Unfortunately, I haven’t received any feedback on this issue

Reset PW page not working

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