Apologies for the frustration! If undisrupted uptime is critical for your application, we do have the option for you to move your application to our Scheduled Release cluster (take a look at [New Feature] Release Tiers for more info).
In terms of resolution time: this is actually why we do need everyone to report via the form if you’re experiencing issues in your app, as it allows us to better track and respond to production-tier bugs. A single report is generally difficult to treat as an emergency, but if we see multiple reports about the same thing, that raises significant flags for our team.