I’ve been using Bubble for a couple of years now and have built dozens of apps without any issues. However, one morning I woke up to messages from my clients saying their apps were suddenly unavailable. These apps contain sensitive private data and are crucial to businesses that employ over 100 people.
When I logged into Bubble, I found that all my apps had been disabled. Every button on the platform is showing an error message—but there’s no explanation at all.
After thinking it through, I realized I might have unintentionally violated their terms. I had created a prank web page for a friend that used his photo to simulate a Facebook login and display a funny news article. It was clearly a joke between friends and not meant for phishing, especially since it used personal details specific to him. That’s why I felt comfortable creating it in the first place.
Now I’m stuck waiting for a response from Bubble support. Two of my clients’ apps are effectively gone, they’re understandably upset, and worst of all—I can’t export any of their data or move their apps to a different account.
I depend on this work to make a living. Please, if anyone has experienced something similar or has advice, I really need help!
But it seem to be worse than expected! Not just your are disabling the app, but the full account and all app even if only one app is concerned? It doesn’t make sense again…
I don’t know if user get a warning before… but if this is not the case, this need to be reviewed ASAP. You already prove in the past that your process could disabled an app without any team verification and warning to the user. We already said this shouldn’t happen. Your team should first review the “flagged” app and send a warning to the user before disable app. But now I will also add to only disable concerned app, not all if there’s no reason.
The most frustrating part is that all my app subscriptions have been cancelled. Now I have to pay for all of them again out of my own pocket? Why were the subscriptions for my other apps affected at all?
Is the idea that we should maintain 10 separate accounts for 10 different apps? That’s not a sustainable approach for any serious business. I fully support stopping illegal activities—I’m actually the first to advocate for that—but why are others being punished when they’ve done nothing wrong?
Now my client can’t operate today, and their entire company is impacted, all because of an error in a completely different app that seems to have been misunderstood. Why would anyone intentionally attempt illegal activity on a closed system like Bubble, where everything is visible and trackable?
This is a very strange and concerning practice. One simple email could have resolved this without putting your users through unnecessary expense and disruption.
Agree with this, unfortunately I don’t think it’s easy as they rely on Cloudflare and Cloudflare can “Just do things” without Bubble even being able to intervene or be alerted.
I don’t think this can be compared. In the other topic, the end users were causing the issue.
If the bubble developer himself creates an app that looks like a phishing Facebook page, I can very well understand that the full Bubble account is banned.
If Bubble wouldn’t be doing this, we will have a new topic tomorrow that Bubble apps are blacklisted in Avast or other anti-malware programs again.
How is Bubble supposed to know this is a “joke between friends”? With hundred of thousand Bubble apps out there.
I’m sorry for you and hope you can make things clear with Bubble. But doing this on an account which has customer apps on it, you should’ve been more aware of the risk.
This isn’t a phishing page I created—it simply shows the Facebook logo and my friend’s photo. There’s no intent for malicious activity.
I’ve been informed that they’ve created a ticket for their specialized team to review the app violation and restore the account. However, the team works only during specific hours, so now I’m left waiting without knowing how long this will take.
There should be clear warnings so we, as Bubblers, know exactly what is forbidden and what isn’t. These small errors should not be this costly for us.
Yeah that’s why I wrote “looks like” - I didn’t want to say you had any bad intent, don’t get me wrong. But again - how is Bubble supposed to know your intent. When you open a page that looks like Facebook and “simulates a Facebook login” that’s a huge red flag.
The problem is that Bubble is lazy. In stead it should make sure that the terms clearly state that anyone can complain about a website running on their platform and that they will check and when needed shut down when the owner does not stop.
Even on Facebook itself there is a lot going on that is not allowed.
But as I said before, most people don’t care that Bubble is lazy and automatically closes down your apps and takes out your business so why would they care. People only start thinking about these kind of things when it happens and then it is too late.
I had to share my experience—I’m truly impressed! The team was extremely professional. They unblocked my account promptly, flagged only the problematic app, and even credited me for the unused portion of my subscription. I’m amazed by their support and will definitely be staying on this platform for good!
Yeah. Other than them not letting me use the mobile dev tools, which they were nice about even though I was disappointed, they have been great at all support in my experience
