So, I’m an experienced Bubble builder first off. I have been on here 6 years.
I recently started bilding a new site, and yesterday I got one of those signature bubble bugs. You know when you’re building and then all of a sudden the issue indicator goes from 0 to 1, and then you click the issue and it takes you to a page you have not accessed in some time, and something is changed or gone.
Well, Bubble managed to delete my whole index page. Normally this would require setting a new index page, which would then produce the “old index” page. But none of that happened. Just poof, my index is gone.
After reaching out I was first told to restore the live version. I never deployed a live version. Or restore a seve point. I hadn’t saved yet!
But then Glen from support came to gaslight me. Claiming that this stuff never happens, and also insisting that Bubble doesn’t issue credit. Both untrue.
Did anybody else randomly lose an index yesterday?
I occasionally here about these stories once every few months. I would be there are some extremely rare edge cases where some exotic combination of plugins/changes/timing result in issues like this.
I don’t know why Bubble is so stingy with exports/saves, it should always be possible to roll back from something like this (there should be auto-backups).
But it sounds like this was a new page so at least you didn’t lose too much.
Exactly, support was trying to tell me that I’m new to Bubble, and I don’t know what I’m doing. I asked them how I deleted the index without setting a new index, and where the “old index” is now? The response was “that’s because you deleted it.”
In my 6 years building, I have learned to deal with it. Bubble makes changes on their end all the time. And sometimes those changes are destructive. I have had lots of issues where work done months ago suddenly stops functioning, I go in and find things changed that I did not change.
But to have them delete the whole index page, and then refuse to take accountability is a whole other thing.
You’re right that the build time was only around 6 hours, but those 6 hours are not free. And the copy I had tweaked on page was not saved anywhere, and they cannot be recovered. It also happened at the end of an otherwise productive day, transforming my emotional state from relatively positive, to borderline deranged after the gaslighting from bubble support. I definitely could not afford that catastrophe yesterday, and I am paying for it.
Unfortunately, your report is not unique. When I first saw the title, I thought, “Here we go again…”
I was sure I had already read other reports here on the forum about this same issue.
It might be worth reaching out to those people to see how the situation was resolved and even sending that information to support as evidence that this bug has occurred before.
I appreciate the offer, but it’s definitely something on their end. At this point I have to stay focused on getting my page up. It’s for a political campaign, and I have much bigger fish to fry out here. Thanks so much for the camaraderie though, the thing that makes this frustrating is the fact that Bubble doesn’t simply say “Oh sorry we messed up.” Instead they lie and keep secrets, which makes people feel crazy.
I hadn’t told anyone, but my plan was to use Bubble to build a litany of web apps for the county I live in. Folks in the county have been very receptive. But that’s no longer an option. If I win, we definitely will not be using Bubble for the county. Their loss really.
Can you clarify what you’re taking a look at? Because there are 2 issues here: a known bug with Bubble, and a support team that engages in gaslighting and lies instead of taking accountability. Which issue are you looking into?
That sounds incredibly frustrating, especially after that many years on the platform. I have seen odd editor glitches before where pages or elements seem to disappear, even without obvious user action, so you are not crazy for questioning it. If there is no live version or restore point, support logs should still show structural changes to the app, so I would push for a deeper investigation rather than a generic response. Curious to see if anyone else experienced something similar around the same time.
Khemet in support told me he was looking into it. He was the only competent person I interacted with, and he was able to recover the copywriting that I had edited in app and not backed up. All told I wound up having to build it twice, but I agree with you: the takeaway here is the fact that this is a known issue, and the response from support is not consistent with the knowledge Bubble has about the bug.
Its not fixed and its not going to get fixed is usually what the silence means. Glad they minimized your pain though.
So credit to Fede for doing what he can do for you. Its easy to get mad at the product manager seemingly ignoring you, but its the guys at the top who decide capital allocation.
thanks homie