Any update after following up with the team on this? I’m no longer able to use the Bug Report as the emails get all mixed up and I end up with no reference to what Bug report the support agent is referencing, and have to shift through dozens of emails to find past responses.
That single thread has 48 emails and pertains to 5 or 6 different bug reports.
I now have to just send an email to support with my own subject line to make sure email threads do not get mixed up and that I have a reference to what details I provided for the bug report.
Would be great to get the system working as it used to, which is when a bug report is submitted the submissions triggers an immediate email for notification of submission received. Email should have subject line that includes the bug report number and body should contain all details submitted.