I’ve described some issues in my app, and all I got are “sympathetic answers”.
No ticket to follow the issue, most of the answers, are not an answer at all…
Let me just say for the record that I dislike posts like this one. Sure, @augusto1, you’re frustrated, and maybe calling out Bubble support in the forum makes you feel better, but here’s the problem with your post. You’re quick to share screenshots from Bubble’s emails to you, but where are the screenshots of what you submitted to them? Did you submit bug reports with clear descriptions of reproducible issues, detailed steps to reproduce those issues, and screenshots or videos that clearly depict the issues? If you did and those are the responses you got, then you probably have a leg to stand on. But, until you provide a lot more detail from your side of the equation, it’s difficult (for me, at least) to view this post as anything other than unwarranted “bashing” of Bubble support.
I’ve been a Bubble user since 2017 and have submitted countless tickets and have always had stellar support. I find I get better support when I really focus on making simple, straight forward reproductions of my issue with screenshots and videos. The quicker they can identify the issue I am having, the faster it can be fixed.
Agree with this! You’ll be surprised at how Bubble support was in the past…the improvements in their follow up have been tremendous since then! I suggest using Loom to record a video of you clicking step by step to help the process along.
