Hi, I’m trying to send a welcome email to a user 2 hours after they create an account. I was able to setup a scheduled workflow to run after the user sets up an account however the email within the scheduled workflow is not getting sent?
Could this be a problem with the email itself? I’m not using any plugins like SendGrid or RichPostmark to send emails. I’m struggling to believe that it’s possible that they are getting blocked during the workflow as other parts of the website work with sending emails.
Here is how I call it(I have set the schedule time to 5 minutes so I don’t have to wait the entire 2hours for now)
This is the backend workflow. I cancel the schedule if the email has previously been sent as I don’t want to send this email more than once.
I’m not entirely sure where the issue could be so I decided to head here as someone might have gone through this issue before.
Appreciate any info