Reset Password Email getting blocked on business email addresses

[hemansu.keeka]

Hi there.

I have a reset a password process that sends a “reset password” email to the email address entered.

I have the following issue:

• Reset password email sends to gmail addresses
  - Reset password email does not send to business addresses
  - For businesses addresses, the emails don’t even go to spam - it seems that they are blocked by the server

I have ensured the following:

• checking of email is stuck in spam
• same email gets sent to gmail accounts
• other emails without reset password link go to both gmail and business email addresses (seems like the rest password link itself is marked as spam on the server side of business email addresses)

How do I overcome this small, but very frustrating issue.

Thank you for your response in advance!

[janernestgo]

Were you able to resolve this issue? It appears that the same issue is happening to us

[mani2726]

HI Guys,
Try to user setup sendgrid with verified sender authendicator. It will resove this issue.

[davidrasner5]

Happens a lot. I stopped using sendgrid, or the default @bubble.io mail workflows.

I set up a Microsoft 365 account with a “admin@custom-domain” and send mails using the Microsoft graph API. Even “no-reply@custom-domain” was getting blocked by some users. Not even marked as spam, just straight blocked.

[johnny]

Try Postmark instead!

Postmark is awesome

We have been struggling with Sendgrid the last couple of years with black listed ip-addresses, mails ending up in spam and mails blocked by mailservers. We only do transactional mails to our customers but still Sendgrid can not deliver good enough. We have been in contact with support, tweaking the settings but still the same problems. So we decided to try Postmark. After a couple of weeks testing it works like a a dream - all our mails are suddenly delivered. Everyday and all the time. The pl…

[hemansu.keeka]

HI there,

UnfortunatelyI have not. Going to try @davidrasner5’s approach

[Bubbleboy]

ffs all this WU anxiety, price increases and simple stuff is starting not to work!!! im in the same boat …corp email blocking it and not even going to spam. Bubble is becoming useless. works dandy with postmark for anyone reading this.

[gundrooa]

We’ve had similar issues. Specifically Microsoft Outlook have blocked emails from our domain due to URL detonation … Which was caused by Bubble’s AWS domain being used by malicious actors, so any domains that linked to files on that URL have been blacklisted and emails sent to quarantine.

We had to ask our clients to do a ‘primary override’ on Outlook. We’re also changing our dedicated IP address on Sendgrid.

I’m not sure if it’s the same issue you’re experiencing, but worth looking into.

[andy.i]

Hi all, i had the same issue on both postmark and sendgrid dedicated ip. Emails were landing everywhere apart from outlook 365. I posted a solution here:

Microsoft Edge flagging files "This site has been reported as unsafe"

Hi all, I’m not entirely sure if this is the same issue, but it seems likely. A number of my clients reported their emails not landing to Microsoft 365 accounts (starting toward the end of last week). Today we found that the logo used in the email was the issue. Of course, our images are hosted with AWS. When we changed the logo to one hosted elsewhere, the emails landed in outlook business inboxes again. For the record emails were still working to gmail and personal outlook accounts but wer…

[hemansu.keeka]

@andy.i this is the solution!

I setup postmark, and emails were still not landing in outlook inboxes. This is frustrating that S3 links are being seen as phishing attempts

Thank you, you are a gem.

For those struggling to get the naming issue correct with uploading images onto root, check this out - http://forum.bubble.io/t/hosting-files-in-the-root-directory-not-working/246556/3