Sendgrid Image URL not showing

[mulleralice984]

Sendgrid URGENT HELP!
All of my transactional emails that had dynamic images being pulled in from Bubble into Sendgrid suddenly stopped working and i have no idea why.

1. Bubble is sending the image url correctly with “https:” attached before the imageURL:
   

   

2. In Sendgrid the merge tag is added in the src tag:
   

   

3. Yet when the email arrives in gmail no images show and just shows an empty square:
   

   

Here’s the Sendgrid code when inspecting the email:

So grateful if someone could help! This is blocking our whole service

[mulleralice984]

The URL from bubble works, its this one: https://3ff6c24bf23a890bb6ac23b49c3eb75d.cdn.bubble.io/f1707842453935x604137316658156300/linkedin-fill.svg
So it must be with Sendgrid or the email client? I don’t know anymore…

[service5]

Did you figure out how to get the images to populate on sendgrid. I have the same issue and am starting to wonder if it’s the image size that’s stopping it in my case. I read somewhere the other day about a 4mb limit but can not find the documentation today.
Please let me know if you figured this out and what the solution was.

[service5]

I just confirmed there is a 4mb limit. Luckly my app isn’t in production yet. Now i need to figure out how to resize the images when they are uploaded if greater than 4mb

[mulleralice984]

Yes! I realised that Sendgrid doesn’t allow SVGs and other filetypes, so it was a simple file mismatch