Hi all,
I am using Postmark to send mail. I have a quick search and learn that using any other mail provider to send reset password mail first needs to generate a “token” by the below action.
Until now, everything goes well 
in the test mode. When I deploy this development to the prod enviroment, I cannot get generated a “token” This first steps result comes empty 
Do you have any idea?
Thanks in advance.
I believe the password reset token is only available in backend workflows.
Looks like this is a front end workflow?
@tylerboodman thank you for your time.
Yeah this is not backend workflow. I am gonna try and call it from backend workflow.
It is interesting how this works in test mode but not working in prod env.
Yea I didn’t think it would work in dev mode front end, strange…
@tylerboodman Nothing changed 
I added the whole process as a backend workflow. It works in test mode apart from production mode. why it doesn’t work in production 
Does a user with that email exist in your live database?
Also I might be thinking of the magic login token not working in frontend maybe…
Right but does the user actually exist in your live database (two different databases)
Yeah, u r right, i am gonna change the flow, first check the email if the record exists in db then send a password reset mail.
Probably just put the condition on the “Send postmark email” to only run when the “Result of the token step” is not empty.
Have you found a solution to this? I have the exact same problem:
-the user exists
create a backend workflow and call it inside the workflow where u wanna call it. Also, make sure that the user exists in production.
Thank you but this is exactly what I am doing. And note: everything works just as expected in dev mode. I have a button which triggers a backend wf which than creates the token and sends the email.
I have opened a support ticket.
Do you have any other ideas?
You 100% sure your user exists in your live database? Same email? Live and Dev database are different
