Tidio Live Chat

nocodeventure · November 15, 2019, 8:29am

Just launched Tidio Live Chat on the Plugin Marketplace.

Plugin URL: https://bubble.io/plugin/tidio-live-chat-1573806049604x997983357953114100

iman.benyahia · February 9, 2020, 7:57am

Hello,

I’m facing trouble for setting Tidio on Bubble trough this plugin, could you help ? I paste the Javascript code in the header field but doesn’t work at all.

Thank you

nocodeventure · February 9, 2020, 12:20pm

You should only paste what is after //

That should work.

iman.benyahia · February 9, 2020, 1:37pm

Thank you very much, it works

augustinmuller1 · December 14, 2020, 4:05pm

Unfortunately not working on my side …
I tried every possibilities and Tidio is still telling me that the chat code is not installed properly.

nocodeventure · December 14, 2020, 4:45pm

Let me check that for you, give me a few minutes

nocodeventure · December 14, 2020, 4:48pm

Hi,

Please check your key again. It should start with // and end with .js

augustinmuller1 · December 14, 2020, 5:04pm

Yes I have seen your comment on the plugin page when installing it.
I tried this first but did’nt work either.

I had it working a few days ago but removed it. Now it’s not possible for me to enable it again and I don’t know why.

nocodeventure · December 14, 2020, 5:34pm

Can you share your preview page or editor, I can’t see why the code isn’t working without looking into your console.

The plugin should work correctly with the right code.

augustinmuller1 · December 15, 2020, 10:59am

Preview : https://trustemplate.bubbleapps.io/version-test?debug_mode=true
Tidio is connected to the website as it recognizes that a user is on the site, but the integration is not working.

I can see that the tidio html code is not just above the closing body tag as recommended in Tidio. Maybe it’s because of this ?

augustinmuller1 · January 5, 2021, 8:56am

@nocodeventure any update ?

Thanks

nocodeventure · January 5, 2021, 9:26am

Sent you a message

nocodeventure · January 6, 2021, 9:22am

I checked on your account and it seemed that the dev field was empty. However, this wasn’t causing the issue.

For testing purposes, I switched out the keys with my own Tidio testing keys and the livechat seems to work just fine. Please confirm if your keys are correct.

augustinmuller1 · February 23, 2021, 10:47am

Hi,

Not working with the previous keys so I created a new account on Tidio and it’s working now.

Thanks

david30 · March 16, 2023, 3:38am

Hi I am getting the same error as the other individuals here as well. I tried creating a different account and that didn’t work either. Please see below. Here is a link to a preview page: https://app.wowcater.com/version-test?debug_mode=true

nocodeventure · March 16, 2023, 7:59am

Just fyi everyone, the instructions are as follows;

Copy your javascript SRC link and paste it in the Plugins tab. **It starts with // and ends with .js**

david30 · March 16, 2023, 5:27pm

Correct, and what should be pasted is after the // right? and include the .js

f.dannunzio92 · November 13, 2023, 2:15pm

Hey @nocodeventure I’ve just downloaded this plugin.

Actually, I’ve noticed that the chat is shown on index page and in all the other pages of the app. I need to hide the chat on a certain page of my app, is there any way to achieve this?

Thank you in advance!

Fabio

nocodeventure · November 13, 2023, 3:01pm

Hey!

Kindly see this article; https://help.tidio.com/hc/en-us/articles/5462207344540-Hide-or-Disable-Chat-on-Your-Website

Alternatively, you can also use CSS

#tidio-chat {
    display: none;
}

f.dannunzio92 · November 13, 2023, 8:51pm

Thank you very much! It’s hiding the chat properly