Tidio Live Chat

Just launched Tidio Live Chat on the Plugin Marketplace.

Plugin URL: https://bubble.io/plugin/tidio-live-chat-1573806049604x997983357953114100



I’m facing trouble for setting Tidio on Bubble trough this plugin, could you help ? I paste the Javascript code in the header field but doesn’t work at all.

Thank you :slight_smile:

You should only paste what is after //

That should work.

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Thank you very much, it works :wink:

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Unfortunately not working on my side …
I tried every possibilities and Tidio is still telling me that the chat code is not installed properly.

Let me check that for you, give me a few minutes


Please check your key again. It should start with // and end with .js

Yes I have seen your comment on the plugin page when installing it.
I tried this first but did’nt work either.

I had it working a few days ago but removed it. Now it’s not possible for me to enable it again and I don’t know why.

Can you share your preview page or editor, I can’t see why the code isn’t working without looking into your console.

The plugin should work correctly with the right code.

Preview : https://trustemplate.bubbleapps.io/version-test?debug_mode=true
Tidio is connected to the website as it recognizes that a user is on the site, but the integration is not working.

I can see that the tidio html code is not just above the closing body tag as recommended in Tidio. Maybe it’s because of this ?


@nocodeventure any update ?


Sent you a message

I checked on your account and it seemed that the dev field was empty. However, this wasn’t causing the issue.

For testing purposes, I switched out the keys with my own Tidio testing keys and the livechat seems to work just fine. Please confirm if your keys are correct.


Not working with the previous keys so I created a new account on Tidio and it’s working now.


Hi I am getting the same error as the other individuals here as well. I tried creating a different account and that didn’t work either. Please see below. Here is a link to a preview page: https://app.wowcater.com/version-test?debug_mode=true

Just fyi everyone, the instructions are as follows;

Copy your javascript SRC link and paste it in the Plugins tab. **It starts with // and ends with .js**

Correct, and what should be pasted is after the // right? and include the .js

Hey @nocodeventure I’ve just downloaded this plugin.

Actually, I’ve noticed that the chat is shown on index page and in all the other pages of the app. I need to hide the chat on a certain page of my app, is there any way to achieve this?

Thank you in advance!



Kindly see this article; https://help.tidio.com/hc/en-us/articles/5462207344540-Hide-or-Disable-Chat-on-Your-Website

Alternatively, you can also use CSS

#tidio-chat {
    display: none;
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Thank you very much! It’s hiding the chat properly :slight_smile:

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