Hey guys, wondering if anyone else has faced a similar issue (wondering if this is a bug):
A live paying user hasn’t been able to log in to our Bubble platform. It seems to be an isolated incident as we are not able to replicate the issue on our computers.
Issue:
The user submits their credentials via our login page and presses the [submit] button to log in. Somehow bubble isn’t logging this person in, so the internal password-protected dashboard page redirects the user back to the login page. There is no Bubble error message on what the issue is.
Troubleshooting:
[Account does exist] - We were successful in logging in as the user via the bubble development page (via the bubble log on as user impersonation)
[Tested potential workflow issues] - We tried to recreate a simple login page to rule out any workflow issues. The user still wasn’t able to log in via the “simple” login page.
[Error logs] We looked at the logs (but it doesn’t tell us much) and contrasted this with our internal test account. The only difference is that an “anonymous” + “no_user” detail is associated with the user unable to log in.
Hoping someone here can help out as this is affecting paying users who are not able to log in to our platform due to errors we aren’t able to resolve ourselves.
FYI: A support ticket describing the issue has been submitted to bubble. Waiting for them to respond.
It doesn’t sound like a bug. Do you have a workflow on the password protected page that could be redirecting the user even though they’re logged in? Are you accidentally signing up the user instead of logging them in? And have you ruled out user error through them putting in the incorrect password? Have they tried resetting their password? Have you asked them to reset their password to a temporary password so you can try logging in and use debug mode to resolve the issue?
It doesn’t sound like a bug - stuff like this almost always happens because somewhere in your Bubble app, this is the behaviour you asked for.
Yes. All those have been tested. And it’s only surfaced now, so I am not sure what’s changed.
Do you have a workflow on the password protected page that could be redirecting the user even though they’re logged in? No. This only happens when the user isn’t logged in
Are you accidentally signing up the user instead of logging them in? Definitely not. It’s a login process which has worked for the last 12 months
And have you ruled out user error through them putting in the incorrect password? Yes.
Have they tried resetting their password? Same issue after resetting password.
Have you asked them to reset their password to a temporary password so you can try logging in and use debug mode to resolve the issue? THIS I HAVE NOT TRIED.