Video background stop working pls pls help!


I have tried everything I can find to solve a problem with a video background that freezes.

The video is playing in debugger mode, and sometimes also in preview. But when I go live it just freezes.

Please do anyone have a solution to this?

This is the video im trying to have as backgound: //

Thanks for input!

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I have exactly the same problem and I assume that you are using chrome. The reason to this problem, is the new autoplay policies that chrome launched with its new update. I’ve reached out to the bubble support in order to find a solution to this.


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+1 for this issue.

Something ain’t right. I’m also seeing this message

What’s worse, is when I view this from a non-cached session both the video and the fallback image do not load resulting in a BLACK background… yuck.

From ‘Autoplay Policy Changes’ - part of chrome’s latest release notes:

… in order to improve the user experience, minimize incentives to install ad blockers, and reduce data consumption on expensive and/or constrained networks. These changes are intended to give greater control of playback to users and to benefit publishers with legitimate use cases."

Chrome’s autoplay policies are simple:

Muted autoplay is always allowed.
Autoplay with sound is allowed if:
User has interacted with the domain (click, tap, etc.).
On desktop, the user’s Media Engagement Index threshold has been crossed, meaning the user has previously play video with sound.
On mobile, the user has added the site to his or her home screen.
Top frames can delegate autoplay permission to their iframes to allow autoplay with sound.

Not sure why a silent autoplay isn’t working on bubble.

Yeah, I read that too. It’s strange. I had to redesign my page without the video. Based on my conversation with the bubble support, I think they are working on it.

I am experiencing the same problem - were you able to find a solution?

Unfortunately not. Had a new conversation with them and they are working on it

I believe the bubble team has fixed the issue. No problems with background videos at the moment on my end.

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They have. I received an email from them. Sorry for not letting you know

Now it works for me to! Thanks for answers and lifting the question and thanks Bubble team for the fix!

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I am having a problem with video play back on firefox. It works on google chrome and safari on a macbook…anybody know a way to get to work on all browsers?