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Zerocode AWS iPhone Image Upload Rotation Bug

There are two reproducible bugs with “AWS” File Uploader - Any Size plugin: when uploading a photo taken on the iPhone (either using camera or from camera roll) it looks like AWS rotates the image. This doesn’t happen with screenshots, so it likely has to do something with the HEIC format.

Further, with .png images with transparent backgrounds, on desktop and mobile the image background becomes black.

Can Zerocode introduce a fix or a checkbox for rotation when this is encountered?

@ZeroqodeSupport @ZeroqodeTeam

Hello, @mjrudin
Thanks for reaching out.

Please allow us to mention that we have tested the rotation of images from the different devices with iOS OS and all images are uploaded in the correct position.
However, we need to mention that it depends on the iPhone default configurations.
Every image file has metadata property. If the metadata specifies the orientation of the image which is generally ignored by other OS, except for iOS and macOS. Most of the images taken are having their metadata property set to the right angle. So iOS shows it 90 degrees rotated manner.

This option was tested as well, and the issue with a black background was not replicated on our end. Please find the screencast below: Loom | Free Screen & Video Recording Software

In case the images with transparent background are always uploaded incorrectly, please share the screenshots and details of the device - we will check it.

Looking to hear from you soon.
Best regards,
Zeroqode Support Team

Hello, @mjrudin

Additionally to all mentioned above, please allow us to provide you with this tutorial, that can be useful for your case:

In case you will have an additional issues with this - please be free to contact us :slightly_smiling_face:
Best regards,
Zeroqode Support Team