Hello @pablo.f,
Thank you so much for your patience.
We’re really sorry to bring bad news but the Safari browser does not allow users to record long audio and save them. Unfortunately, we are unable to fix this issue as it is not related to our plugin but to Safari. Apologies for the inconvenience. 
In case we can try to help you with anything else, please let us know.
Regards,
Zeroqode Support Team
Hey guys, thank you so much for your digging around. Do you guys know why his happens? Also, if the app gets uploaded to Apple Store, would this solve the issue? Have you guys tested something like this in the past?
Hello @pablo.f,
Thank you for your questions.
Unfortunately, no. Since the bug is in the Safari browser, we can’t know the exact reason.
I’m afraid, we’ve not tested it with a similar use case as yours and we did not receive any alike complaints for a native app. Theoretically, it should work as our plugin works with our Air Native wrapper and it is not using the Safari browser to run.
As a note, in case you want to wrap your app, please take into consideration that we do not guarantee that our plugins will work with third-party app wrappers.
Hope for your understanding.
Best regards,
Zeroqode Support Team
Ok, thanks for all the info and I understand it all, just want to clarify everything 
So if I was to use a wrapper you only recommend Air Native wrapper, correct? Any other, you don’t guarantee the functionality of the plugin
Always welcome! @pablo.f 
Yes, correct. Third-party wrappers may cause some issues and we support only our Air Native service.
Best regards,
Zeroqode Support Team
Guys one more question! My recording are being caped at 59:59 minutes even if the recording is past the hour, is this something to do with the plug in or with Bubble itself?
Hello @ZeroqodeSupport, everything good! My app uses the Audio recorder plugin and I love it. Recently some users started to complain that their recordings are “broken” I don’t know if that’s the correct term, I’m sorry. After an investigation, I discovered that they are Android 12 users and with the same device (Samsung Galaxy A22). We use the Air Native service to upload the app on Google Play…
I checked that there was an update in the plugin and even updating the problem remains. Can you help me?
I just ordered a rebuild (Air Native) of the MyVibes App.
Best
Hello @pablo.f,
Apologies for the late reply.
Could you please check the “max file size” field in the plugin element on your end and set a higher size to be able to record longer audio? This should help.
As a note, you can limit the audio file recording by the maximum file size but there is no way to set the time limitation for the recorded audio file using the plugin.
Best regards,
Zeroqode Support Team
Hello @xpioker,
Apologies for the late reply due to the weekend.
First of all, for us to better understand what is the exact issue you have faced, can you please describe it in more detail?
Also, please make sure your users do not use any blockers on these devices that can affect the recording process. We didn’t receive any complaints from the users regarding this plugin behavior, so I suppose it is something related to the mobile device.
As for the rebuild, our team is currently working on your order. Please check if the issue still persists after the rebuild and let us know the result.
Looking forward to your reply.
Best regards,
Zeroqode Support Team
Did that already, its set at 5000MB, but still cuts at 59:59
Hi, thanks for the reply!
The audio is all cut off and failing…
I think users are not using blockers because everyone said that this only happens in the app.
Best
Hello @pablo.f,
Let us check this with the developer team. We will get back to you as soon as possible.
Thank you!
Best regards,
Zeroqode Support Team
Hi @xpioker,
Allow us to consult with our native team and come up with feedback asap. Also, I would like to inform you that the new build is ready.
Thanks!
Best regards,
Zeroqode Support Team
Hello, thanks for the feedback! I’m uploading a test version right now on Google Play. I’m confident that it works and as soon as I send it to production and have feedback from users, I’ll write it here.
Thank you very much
I started receiving corrupted audio files - device: iPhone 14 from chrome
Hi @pablo.f,
We’ve checked the plugin with iPhone 14 on different browsers, but there is no issue on our side. It may be related to internet speed and file size as it only appears on one device. Considering these points, could you please check it once again on your end and let us know the result?
In case the issue still persists, please share more details. Like, what exactly you mean by “corrupted audio files”, what is the recording time, etc.
Thank you!
Best regards,
Zeroqode Support Team
Hey, by corrupted audio I mean that I can’t listen to it, there’s a URL but it doesn’t play anything, the recording time wasn’t long, a few seconds only. Again, this was with an iPhone 14
Hi @pablo.f,
Unfortunately, the issue you have reported is not reproducing on our side. If you have a chance to test it on another iPhone 14, it would be great because I’m afraid it’s related to a specific device.
In case the issue still persists, please add our [email protected] email as a collaborator. We will check it on our side with an iPhone 14.
Looking forward to your reply.
Best regards,
Zeroqode Support Team
Thank you so much! I’ll test again with the person that found the bug, if it persists, I’ll let you know. Did you guys find something out about. the time? It keeps cutting at 59:59 even tho the max size is at 5GB…
We are still working on it. Once we have any news in this regard, we’ll let you know.
Have a good weekend ahead!
