Bubble performance issues in Brazil?

Need help
65 
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 41975
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;bubble.io.			IN	A

;; ANSWER SECTION:
bubble.io.		300	IN	A	104.17.123.183
bubble.io.		300	IN	A	104.17.124.183

;; Query time: 31 msec
;; SERVER: 127.0.0.53#53(127.0.0.53) (UDP)
;; WHEN: Thu May 15 21:47:52 -04 2025
;; MSG SIZE  rcvd: 70

Yet browser can’t open it. Request stays at “pending - stalled”.

2 Likes
66

@vini_brito Thank you!! We’re continuing to investigate, as well as working with CloudFlare support

3 Likes
67

error_bubble
error_bubble952×502 10.9 KB

Hey everyone, I’m on a VPN (France) and tried to do a small deploy, and I got this error:

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Could this .../core-resources/bubbles-interface... indicate an internal infrastructure issue, or some CDN issue?

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Hi – I need a handful of volunteers to help us debug. If you’re based in Brazil, currently experiencing this issue, and able to be online and responsive for the next 15 minutes, please DM me

3 Likes
70

Count on me

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I am available to help

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I think everything back to normal!?
I became able to edit again…

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Thanks @rpetribu and @loreno for volunteering. If it’s working for you again, don’t do this, but insofar as you are still seeing this issue, please gather the following data and send me a DM with this:

mtr -rwc 100 bubble.io --max-ttl 64 --max-unknown 64 --tcp -P 443, --show-ips --aslookup
mtr -rwc 100 bubble.io --max-ttl 64 --max-unknown 64 --show-ips --aslookup
mtr -rwc 100 104.17.123.183 --max-ttl 64 --max-unknown 64 --tcp -P 443, --show-ips --aslookup
mtr -rwc 100 104.17.123.183 --max-ttl 64 --max-unknown 64 --show-ips --aslookup
mtr -rwc 100 104.17.124.183 --max-ttl 64 --max-unknown 64 --tcp -P 443, --show-ips --aslookup
mtr -rwc 100 104.17.124.183 --max-ttl 64 --max-unknown 64 --show-ips --aslookup
2 Likes
74

Turned cloudflare on again in my domain settings and re-did my DNS records and I’m getting some positive reports from customers being able to access it.

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Glad to hear some people are back online – we’re still investigating though to make sure we get to the bottom of it

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76

Thanks @josh, @fede.bubble and everyone else involved for resolving this promptly.

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Thanks @loreno . Are you still experiencing issues?

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@josh , Now I can access the editor and the frontend! I’m testing the wf actions

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80

everything works!

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Hey everyone, it’s back to normal here.
Thanks to Josh and the entire team who worked on this so promptly—and especially to the Brazilian community, without whom it would have been unlikely for the internal team to become aware of the issue, since it was theoretically a local problem (Brazil).

@Josh, please let us know what exactly caused this problem and if there’s anything we can do on our end to resolve it.

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Thank you everyone in the Brazilian community for highlighting the problem here! @fede.bubble for triaging and @josh for mobilizing the team. Please relay our thanks to the engineering team as well.

If possible I’d also kindly ask to keep an extra eye out tomorrow for this problem somehow resurfacing. We have a huge event using our bubble application tomorrow and I’m so grateful this happened today and not tomorrow :folded_hands: :sweat_smile:

1 Like
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Thanks for everyone who volunteered to help us debug!

We isolated the issue to networking between CloudFlare and certain ASNs in Brazil. CloudFlare is doing an investigation on their end using the data we provided them, and will circle back to us with their findings. There are no recommended changes or actions on your end as Bubble users.

We’ll keep an eye out for a recurrence here, and please let us know if you see the same symptoms recur

8 Likes
84

I re-checked today, now it’s connecting (I don’t remember exactly the last time I checked, but about 2 weeks ago)

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Just to tell…

During the Crisis I’ve used a VPN setting to EUA and it worked.