Bug? New "send message" workflow not working

Need help
1

Hi all,

I’m having a hard time with a tiny form’s send email workflow. For some reason, it isn’t sending the message. Other emails via this type of workflow elsewhere on my website are coming through okay. Is this a bug? Anyone else experiencing this right now?

The rest of the workflows work (reset and show alert).

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(I’ve checked the spelling of my email addy and tried others without success.)

Thanks!
Jen

2

Are you using your own SendGrid account? If so, you may be on the free tier and maxed out your free emails?

As a simple test, try an email which isn’t associated with your domain name. (ie. your personal gmail account). I’ve found SendGrid to be a bit wonky with emails associated with the affiliated domain name, especially if it is an alias. (I can’t explain why, just an observed issue).

3

Hi Dan,

I am on sendgrid (and I think I have a free account). I’ve tried a bunch of different email addresses for the “to” field here and none are working.

The strange thing, other forms on my website are still working.

Any other ideas?

Thanks!!!

4

Are those emails going out with the SendGrid template or do you have the checkbox unchecked?

For the sake of testing:

  • Try deleting this step in the workflow and re-creating it.
  • Try leaving Sender name blank.
  • Try checking the “Do not apply a Sendgrid template” box.
5

Boom!

It was the “do not apply sendgrid template.”

Thank you!

I had been monkeying around with different combos and must have missed trying that. Thanks for the checklist!

6

Happy to help. I’d recommend double checking your SendGrid account to see if anything seems amiss there.

7

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