my users always encountered this problems during log in( we didnt find the account with thos log in credentials)eventhough they have an account which they use for many days already. what do you think is the problem.
thanks in advance.
my users always encountered this problems during log in( we didnt find the account with thos log in credentials)eventhough they have an account which they use for many days already. what do you think is the problem.
thanks in advance.
Hi Does it happen with all the users, or only some of them?
hi,
only some of them.
thanks
I see, if you want I can try to register as a customer at your live version just to test if I get the same response
i will get back on you, some users were able to sign in after several try. i think the input email and password is very case sensitive. i will check first how massive this problem and ill get back on you.
thanks for your help.
Ok great
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