Hi guys…question for more experienced users her with Bubble…would it be possible to build a helpdesk ticket system using bubble with customers each302156 seeing only their tickets but say helpdesk people seeing all of them? Not really sure if I can after looking at lots of tutorials etc due to permissions at different levels
Yes, this is definitely possible. It really depends on how complex of a system you want to build though. A lot of help desk systems have tons of complexity to them.
On top of needing to build out tables for tickets, users, roles, permissions, groups, companies, locations, catgorization, etc. You might want to think about the following.
Are you trying to build all ITIL processes or just a basic ticketing system?
Do you need an approval system?
Do you want inbound email processing?
Do you want a user-facing service request interface?
There’s so many different facets, but Bubble could handle most of them. It’s just a matter of time to build it out.
2 Likes
Hey curious to know how you would implement inbound email processing
You can use Postmark
Thanks Johnny 