I fail to properly set up a custom domain (1&1 / IONOS)

Need help
1

Hello there.

Today, I switched from the free plan to a paid personal plan in order to be able to setup my custom domain.

I have setup the domain in Bubble. Then I changed the DNS A record in the user account of my domain hoster (which is 1und1.de / IONOS).

BUT it does not work as it should:

  • there is still an error message in my bubble -> settings -> Domain/email panel. It says: “We found DNS records for ****** that do not seem to point to Bubble: A record ####### … (etc.)”
  • I deployed my project anyway. But while surfing my website/project it tends to freeze and show an error message which says something like: “Because of a temporary Problem, the task could not be executed. Please try again later.”

Is there anyone who might have an idea of how to fix that issue?

2

Do you have your domain pointing to other places too?

3

No. I registered the domain exclusively for this project 2 days ago.

4

Btw. this is a screenshot of the DNS settings panel in my hosters account:

Domain_DNS_A_Record
Domain_DNS_A_Record2012×1170 137 KB

The blurred IP addresses are the ones from my bubble account.

5

@mirko.heimburger

Hello, I’m a Bubble engineer working on networking issues. Your post caught my eye because it could have been something I’m working on directly. (Edit: It was not.)

IONOS does something funny with SSL, and I’m not totally sure what it is because I don’t have an account there. I think there’s an option for them to issue an SSL cerificate for your domain in the control panel in your account; this needs to be disabled on IONOS (that is, not on bubble) in order for your website to get a SSL certificate on Bubble.

Edit: In case it was unclear, the biggest problem I can see right now is that there’s a bad SSL configuration on your bare domain (the @ record) that would prevent loading.

6

Hello peterj,

thank you for this information. The SSL function on my IONOS account had been deactivated. Though, I activated it 2 hours ago. I thought this might help to fix my problem. But good to know that this might cause even more trouble. I deactivated it now.

Unfortunately - the error message in the bubble editor still appears. :frowning:

7

Oh - wait - it seems to work now. :smiley:
At least the error message disappeared. So the SSL connection (on bubble) might work as well within an hour. I will check back tomorrow morning to see if everything works fine.

8

Your network settings seem to be working correctly, and thank you, because I now know what answer to give to every 1und1/IONOS customer :slight_smile:

But while surfing my website/project it tends to freeze and show an error message which says something like: “Because of a temporary Problem, the task could not be executed. Please try again later.”

I don’t know if it’s what I observed, but I did see something funny in the logs for your app. If it persists, please file a bug report.

9

Yes, it works fine now! :smiley: :+1:

The trick for IONOS seems to be to activate SSL on their side and deactivate it again a few minutes later. Seems like this triggers something which fixes the problem. :thinking:

I don’t know if it’s what I observed, but I did see something funny in the logs for your app. If it persists, please file a bug report.

I think I found the problem. I have passed the contents of a text input field to a table cell expecting a date. Seems to work now.

Thanks again for your help.