Hello everyone
I recently installed the payment recurring plugin developed by Rapid dev but cant seem to get it to work.
I have setup everything from creating the app account to inputting the relevant details on the plugin
Here is a video recording addressing the issue
Hi @tobixzybolumole, the Rapid Dev Support Team is here.
Sorry for the inconvenience caused during plugin use.
This might happen when the indicated plan is not correct:
Please also be sure to follow the steps indicated in the documentation:
Hope this will help. Please let me know if there is anything else we can help you with about our plugin.
Regards,
Rapid Dev Support Team
Good morning
Thank you for your response
Pls is it possible if someone in your team can find time to assist me with the setup?
I would greatly appreciate it, thank you very much
@tobixzybolumole, thanks for your reply.
Regretfully, we provide support only in writing. Please be sure to follow all setup points as per the plugin support documentation: Paypal Recurring Payments
In case the issue persists even after checking, please add our Support Team email to the list of collaborators to your application and provide me a link to your application.
This will allow us to check your settings and run some tests to fix the mentioned problem.
To add our Support Team as a collaborator, you need to do the following steps in the Bubble Editor:
Settings > Collaboration > Add email mkoss@rapidevelopers.com
Note: Disregard the warning message regarding the plan, as we are an agency and you can easily add us to your collaborators.
Looking forward to hearing from you.
Regards,
Hello, i have added you guys as a collaborator
I’m trying to run the setup on test page, i have subscribed both to “paypal_smart_payments” plugin and paypal_recurring_payments plugin as i think both of them work together inorder get the paypal functionality working right?
pls i’m on a tight deadline and would appreciate if you guys can help me with this.
Thank you
Hi @tobixzybolumole, thanks for your reply.
Is it the app with “jerry” naming? Please let me know if this is the one and on which page to check the setup. This will allow us to pass the case to the developer team for research.
Looking forward to hearing from you.
Regards,
Rapid Dev Support Team
Yes it is
Thanks for your response
I have created a new page called test page for your team to help me out setup a recurring payments subscription
The plan_id and subscription_id are on the plugins with the relevant client id on the plugin via the plugin section
I would really appreciate if you can help as soon as possible please as i’m on a deadline
Thank you so much
Hi @tobixzybolumole, thank you for your reply.
For some reason, we can not access your app:
As a possible solution, please try to remove one of the plugins, to see if they interfere with each other.
Looking forward to your reply.
Regards,
Rapid Dev Support Team