Refund for Plug-ins (Time Limit)

I think there should be a window of - say - 24 hours - to get a refund on a plugin purchase.

Often you don’t know if a Plugin is going to do the job you want unless you can install it. It can often be a small thing you don’t notice looking at a plugin’s editor (which are read-only) and you discover it after install and start to use it.

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I remember reading (probably in more than one thread) that if you subscribe to a plugin, the subscription is prorated if you cancel. Since most subscription costs are very low, I always thought that sounded like a good way to test drive a plugin. I mean, if you subscribe to a plugin and find after a coupe/few days it doesn’t meet your needs, you are only out a very small amount of money, and you have given the developer of the plugin a little something (consider it a tip) for giving you something to test drive.

To be clear, I have never tried to do what I described above because I use as few plugins as I possibly can, but I have heard that’s how it works. It doesn’t negate your refund window idea, but again, I always thought it sounded reasonable.

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Yep. As Mike said.

The plugins can be “tested” at a price via subscription. Works only on paid plans.
The free hobby plan app can only purchase the plugins, unfortunately.

Hope this helps.

At a prorata-temporis price.

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Hey all, thanks for input…I could not see any pro tata option or offer of such…but interesting. I am on a paid plan.

I did reach out to Bubble and they kindly did a full refund but said it was a one time exception… again suggesting that a refund is not normal and pro-rata didn’t seem to be an option.

The very helpful bubble team member was empathetic and said a sandbox option could work quite well and he was going to pass it on internally as well as suggesting I submitted as a feature request.

I have added this suggestions in the official Bubble feature suggestion thingie…if anyone wants to vote it up🙂.

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Any subscription to a plugin is inherently pro-rated.

So subscribe vs buy.
Test
If you don’t like it, it will cost you much less.
If you like it, buy it.

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Ah yes - you are right Troy…sorry I should have realise pro rata was meaning the monthly option. I should check that out…I presume there is a way to change from monthly to once-off and that would be a good way to go.

However, I still think there should be a period in which a plug in can be tried first…24 hours would be enough. I also know there are other views and perspectives on this…all good.

Pro Tata’s are extra and only apply to the MILF plan.

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I’m gonna start my free trial, shift every list I could possibly need shifted, then cancel my trial.

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I agree, you should be able to refund plugins, I think thats just common sense.

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what?

I wonder what would happen?

We can talk about it in DMS if you would like, your threats are unfortunately not adding to the forum post, thanks.

I do not think we have been clear enough.
The monthly option calculated on a prorata-temporis per day.

Meaning that you try the plugin for a few days will cost you the monthly price / 30 multiplied by the number of days usage, so probably few cents.

Of course that’s not free, but…

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I also think there should be a trial period without charging, and here is my reasons:

  • Free plan apps have to buy a plugin to test it. (I once spent 10 dollars in a plugin and it doesn’t work, and I talked with bubble and they told me to speak with the plugin’s creator and I never got it again)

  • Even if you are in a Personal plan, if you chose to a 1 year payment, to test it, you have to allocate 1 year of month’s plugin to try. (Ex, if I am in my second month subscription, and a plugin is 10 dollars/month, I need to pay 100 dollars just to test it) → of course this will be prorated afterwards, but it’s still a hole in your pocket

-For this last reason above, I think 1000x before testing a plugin, the last time I chose to risk buying it directly because I didn’t want the trouble of paying much more than the plugin was worth it just to try it

Also, as plugin editors, we don’t have the possibility to refund plugins.
This sometimes leads to clients being annoyed because a specific feature doesn’t work exactly as expected for their use-case, and they send hate through the forum or the plugin reviews, but there is just nothing we can do. :pensive:

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@vnihoul77 happened to me a few times.

I would agree with @ri_scc_94’s point for one-off/perpetual license plugins only.
That’s why I have added a monthly subscription option to all of my plugins, although Free plans can’t subscribe.

However, as long as the plugin editor provides support and maintenance, it is my opinion that the current payment options are satisfactory for both editors and clients, especially taking into account IT professionals market rates.

All in all, nothing is free in this world.
If you have :peanuts: you get :monkey:

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Although I agree all the tiers should be able to subscribe to plugins, I believe the subscription model being pro-rated already solves the problem.

I think what would help prevent situations where users purchase defective / no longer supported / broken by newer version of Bubble is a more transparent plugin page. If information about what version of the plugin API the plug-in is on, the last time the plugin was updated, and so on, was available I believe it would cause less disapointed users.

Just my two cents

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It’s not likely this is going to change anytime soon. So just subscribe to test, and buy to buy.

Done.

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I just pray all the one-man-show/small dev teams stay around to maintain the plugins :pray:

Pls take my $4 for me to test the plugin for a month

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