Schedule the send of whatsapp messages

Need help
1

Hi guys quick question

Customers in my application book online consultations appointments.
What I want to do is to send reminders whatsapp messages:

  • the day before the consultation, -24h before appointment
  • the same day, -1h before appointment

Moreover, I would like to:

  • Send different consultation link appointment to each patient (each patients will use a different links to a call)
  • Be able to receive whatsapp messages from customers in case they need to reschedule or cancel the appointment
  • Be able to answer to these messages with whatsapp messages

To you have any idea how to do it?

Thanks

2

Hi Gianluca,

At 2Chat (2chat.co) we built an integration with Bubble [1] that can help with your fundamental need, which is sending WhatsApp messages. Maybe you can start with that and control the sending using a “delay” or “schedule” function Bubble provides.

If you are using a scheduling tool like Cal.com [2] or YCBM [3], we also have options for them.

[1] 2Chat: WhatsApp API & free widget Plugin | Bubble
[2] How to send WhatsApp notifications and reminders using Cal.com
[3] How to send WhatsApp notifications using You Can Book Me (youcanbook.me)

3

Hi @gianlucabiancardi96,

You can do this with scheduled backend workflows

4

To schedule WhatsApp messages for appointment reminders in your application, you can use WhatsApp Business API or third-party services like Twilio. You’ll need to implement a scheduling system that triggers messages -24h and -1h before appointments. Ensure each patient receives a unique consultation link by integrating a mechanism to generate and assign links per appointment.

And for receiving and responding to messages, set up a system that monitors incoming messages, allowing customers to reschedule or cancel appointments. Integrate a feature to reply to these messages through your application’s interface, facilitating communication with customers.

5

Hei thanks for the 2Chat app. I didn’t know.
Following your quote:

Maybe you can start with that and control the sending using a “delay” or “schedule” function Bubble provides.

I am not sure how to handle it in case a customer wants to reprogramm the visit to another day or another hour. You have any suggestions?