Zerocode Page To Pdf : how to send the pdf file generated by email

usinelachine · 2025-01-27T20:07:57.702Z

hello, can you specify how the states work. Also, how long can I check the converting processing is finished. I mean, at the moment, it seems to be “infinitly converting”. What could cause the pdf not to end ?

usinelachine · 2025-01-27T20:25:46.161Z

Also, I have added my workflow. I don’t understand why my attachement file is still empty and why the email sent has not been received in gmail

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ZeroqodeSupport · 2025-01-28T11:53:36.432Z

Hello @usinelachine,

Thanks for your question.

The generation time depends on several factors, such as the PDF dimensions, internet connection, and server workload. Typically, it should not take too long, and you won’t get stuck in an “infinite conversion.” If something goes wrong, an error message will appear.

As mentioned earlier, please use the “Converting is finished” plugin event. This event specifically triggers when the PDF is ready and state is available. Could you please let me know if you have tried to use the event and send the email afterwards?

aHR0cHM6Ly93d3cubm90aW9uLnNvL2ltYWdlL2h0dHBzJTNBJTJGJTJGcHJvZC1maWxlcy1zZWN1cmUuczMudXMtd2VzdC0yLmFtYXpvbmF3cy5jb20lMkYyNzFhZDM3ZS0xMDZhLTRjZWUtOTE1MC01NjEzZmE3NTI4MGMlMkYxMGY5N2M4NS1kMWNkLTRlNTItOWVjYy1mNjE3MzUyMTk5ZmYlMkZVbnRpdGxlZC5wbmc_1048×799 66 KB

Hope this helps. Please let us know if you have any other questions.

Best regards,
Support Team
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usinelachine · 2025-01-29T21:32:24.000Z

hello, thanks for your answer. Following a review of your previous email, I did try the “finishing event” and it worked!

Otherwise, I would be curious to know your idea about my previous problem I had with the converter. I wanted to convert a “repeating group” though the problem was that the conversion was done before the repeating group finished displaying all its results. It then gave an half empty pdf. Note the process needed to be automated cus I need to send that conversion in email. Anyways, even if I used the event “only when page is loaded finish” or “only when repeating group is finished”, it seemed the display of the repeating group did not follow this “timeframe” and the trigger of the loading finished didn’t correlate with when the display was done.

How would you have solve this problem?

Thanks

Thomas

ZeroqodeSupport · 2025-01-30T15:08:39.899Z

Hello @usinelachine ,

Thank you for your message and confirmation!

It’s great to hear that the proposed event worked well for you and is functioning properly. Regarding your question about using larger repeating groups in Bubble, it’s true that they require time to fully render on the page. You can use the RG’s “is loading” state, as you may have already tried.

Screenshot 2025-01-30 at 17.07.58718×970 59.4 KB

Another useful workaround is to implement a feature that automatically scrolls through the entire repeating group, ensuring all data is fully loaded. Keep in mind that the Page to PDF plugin prints the page or group exactly as it appears on the screen, so it’s important to make sure every element is fully visible before generating the PDF.

Hope this helps! Please let me know if you have any other questions.

Best regards,
Support Team
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usinelachine · 2025-01-30T19:49:15.945Z

ZeroqodeSupport:

to implement a feature that automatically scrolls through the entire repeating group

how would you see that in bubble. I mean, the “is loading” is not effective as bubble seems to be “ending” loading at the moment the information is known rather than displayed. How would you implement a feature that automatically scrolls though the entire repeating group ensuring data is fully loaded. Is it possible within bubble ?

Btw I have also found another issue. I use the custom format and set the height of the pdf document with the height of the repeating group. In that case it is 1800 units approximatively. I do the the same with the width which is 361 px.

But this is what I get : a height that is 5 times the sze of the repeating group.

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these are my options

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and a proof of the siez of the pdf generated

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document pdf size : 96 × 86 816 mm (portrait)

ZeroqodeSupport · 2025-01-31T12:54:25.371Z

Hello @usinelachine,

Thanks for reaching out!

Regarding your first question, there are others workarounds for your use case. For example, you can use Bubble’s “Scroll to” action to jump to the bottom of the page, or use a dedicated plugin that provides this functionality.

Screenshot 2025-01-31 at 14.53.211506×578 58.6 KB

If you’d like a specific feature added to the plugin, you also have the option of sponsoring the development. Simply complete this Airtable form, and we’ll get back to you with more details: Airtable

As for your second question about the Custom format, the action will retrieve the exact values you specify. To test this, try using static text and observe how it’s displayed. You can also use the step-by-step mode to inspect the action and confirm the exact values being returned.

Hope this helps! Please let us know how it goes or if you have any other questions.

Best regards,
Support Team
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usinelachine · 2025-01-31T16:39:23.254Z

hello, I will double check - but that is the problem. So my pdf file is suppose to be 1800 px but right now it is way bigger.

In bubble, it says the documents has 1900 px of height
thought in reality it brings it to 328123.46457 px

I tried with other height of repeating group and i get the same 328123.46457 px

Thought the width is alrite.

Here is an example

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and now look at the document lenght (btw i turned 90 degrees to see how big the lenght is)

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all the white is extra that is not suppose to be there and look at the size with the drag table at the bottom

ZeroqodeSupport · 2025-02-03T10:38:08.377Z

Hello @usinelachine,

Thank you for your message, and apologies for the delayed response over the weekend.

Regarding your concern, it is indeed unusual. We’ve tested further on our end, and each time the height and width displayed correctly, so it’s possible there are other factors within the app influencing the printing CSS.

To investigate this further, could you please add our Support Team email as a collaborator and share the link to your app? This will allow us to examine your settings and replicate the issue on our end. To add our Support Team, follow these steps in your Bubble Editor:
Settings > Collaboration > Add email support@zeroqode.com.

In addition, please provide instructions on how to reproduce the issue, including the page name where the plugin element is located, any relevant groups or repeating groups, the plugin element configuration, and associated workflows. A short description of the steps to follow, as well as any necessary user credentials to log in, will help us troubleshoot effectively. If possible, a short Loom video demonstrating the process would be greatly appreciated.

For your convinience, please feel free to reply in DM.

Thank you for your understanding and cooperation. We look forward to your reply!

Best regards,
Support Team
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usinelachine · 2025-02-03T18:39:20.537Z

Okay so basically this is an online ticketmaster.

So to reproduce the issue, you need to “buy a ticket” using the "fake credit card stripe test # 4242424242424242424424242424 "

Okay first

On page Index : select an event to buy ticket from

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Navigate the action until the stripe confirmation checking

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Then it will lead you the page “Accueil_ticket” where the tickets are being shown in a repeating group and then a pdf is AUTOMATICALLY produced.

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By checking the EVENTS you find this pdf abnormal lenght

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NOTES : to ensure the fact that the PDF is produced after the REPEATING GROUP has finished loading, there is a system of custom events to trigger the pdf production. In the WORKFLOWS, the “PDF GENERATION” is under the CUSTOM EVENT “IMPRESSION 2”

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ZeroqodeSupport · 2025-02-04T13:25:58.054Z

Hello @usinelachine,

Thanks for your message and for providing all the details.

We successfully accessed the app and printed the PDF following the provided steps. Each time we printed the ticket, the width and height were displayed correctly, and the PDF was generated as intended.

Screenshot 2025-02-04 at 15.21.293456×1912 376 KB

Screenshot 2025-02-04 at 15.25.193456×1926 377 KB

The issue on your end might be caused by third-party tools in your browser or your computer’s printing settings. Could you please try testing the page in Incognito mode or using a different browser and let us know how it works?

Also, please try using another device to access the app and let me know the outcome.

Thanks, and we look forward to your reply.

Best regards,
Support Team
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usinelachine · 2025-03-05T16:08:47.932Z

Hello, it is still doing it on my end. I am surprised you managed to make it work. Just to make sure, it is the pdf that is automatically downloaded once you reach the page that is problematic. Here is the page in incognito mode still doing it

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usinelachine · 2025-03-06T14:52:49.855Z

by the way, there is a weird new break

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I have been recreating the break

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ZeroqodeSupport · 2025-03-06T18:51:36.492Z

Hi @usinelachine,

Thanks for testing in Incognito mode and providing more details. I understand that the issue is still occurring on your end, even though we couldn’t reproduce it in our testing. Let’s go over some possible causes and solutions to resolve this.

What Could Be Causing This?

Bubble’s Rendering Delay

Even though you’ve set up a custom event to ensure the repeating group is loaded before generating the PDF, Bubble may still not fully render all elements before conversion.
The plugin captures the visible content on the page, so if some elements load dynamically, they might not be fully accounted for at the moment of capture.

Incorrect Height Calculation in Custom Format

The plugin uses the height of the selected element (in this case, your repeating group).
However, if the repeating group contains dynamic content that expands (e.g., different numbers of tickets), the height may not be calculated correctly before the PDF generation starts.

CSS or Third-Party Browser Interference

If there are external styles affecting height (especially from Bubble’s responsive settings), the plugin might be capturing a larger space than expected.
Some browser extensions or PDF viewers might alter the final display when opening the document.

Steps to Fix the Issue

1. Ensure the PDF Captures the Fully Rendered Content

Since the plugin prints exactly what’s visible on the screen, try forcing Bubble to fully render all content before generating the PDF:

Solution: Add a short delay before triggering the PDF generation:

Use “Pause before next action” for 500ms to 1000ms before running the PDF generation action.
This allows Bubble more time to render the entire repeating group properly.

2. Manually Set the PDF Height

Since the height appears to be multiplying incorrectly, try setting a fixed height manually in the PDF generation action:

Solution:

Instead of dynamically setting the height to match the repeating group, test with a fixed value (e.g., 1800px or 2000px) and see if it generates correctly.
If that works, the issue is likely due to Bubble incorrectly calculating dynamic content height before the PDF is created.

3. Test Different PDF Rendering Modes

The plugin offers different Render Modes under its settings:

“Client-side” (default)
“Server-side”

Solution:

If you are using Client-side, try switching to Server-side rendering and check if the issue persists.
Sometimes, client-side rendering depends on browser behavior, which can cause inconsistencies.

4. Test in a Different Browser & Device

Since we were unable to replicate the issue, it’s possible there is a browser-specific or system-related factor affecting the rendering.

Solution:

Try using another browser (Chrome, Firefox, Edge) and see if the issue persists.
If possible, test on another computer or a mobile device.

Next Steps

Try the above solutions (adding a delay, setting a fixed height, switching render modes, testing different browsers).
If the issue still persists, let us know:

Which browser and OS you are using.
If the problem occurs only on specific events or all PDFs generated.
If possible, share a short screen recording showing the exact process.

Looking forward to your feedback!

Best regards,
Support Team
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usinelachine · 2025-03-07T14:53:26.277Z

hey I know or I bet you are tired of this threed but most of the solution would work if the pdf was too short. I mean, now my problem is that it is incredibly long for no reason while the width is alrite.

The element captured is a Block Id"ed
There is no CSS
I use rendering delay already ; the tickets are being saved in the pdf correctly. There is just a white tray down after that makes the height incredibly long.

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this time i put 2000 px

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and i still have the same results :

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usinelachine · 2025-03-07T14:56:38.732Z

ill install a new browser to see if it still happens.

Btw I can’t fix a “fixed” height, because the client can be up to 10 tickets or simply 1. The document received need to mirror that to look professional.

--------------------------conclusion------------------------

It does the same thing.

ZeroqodeSupport · 2025-03-10T12:21:24.071Z

Hi @usinelachine,

Thanks for your patience and for testing across different browsers.

Possible Causes & Solutions

1. Bubble’s Block ID Capturing Extra Space

Since you’re using a Block ID, it’s possible that the plugin is capturing additional empty space below the Repeating Group.

Solution:

Instead of selecting the Repeating Group’s Block ID, try wrapping the Repeating Group inside another group (with no extra margins) and use that parent group’s Block ID for PDF conversion.
This ensures that no unnecessary empty space is included in the conversion process.

2. Bubble’s Rendering vs. PDF Plugin’s Capture Timing

Even though you’ve set up delays and custom events, Bubble may still be considering additional height before the final rendering is visually completed.

Solution:

Try applying a short delay (e.g., 500ms-1000ms) AFTER the custom event fires to give Bubble a bit more time to finalize the rendering before the conversion starts.
Instead of using the Repeating Group’s height, try manually setting the parent group’s height dynamically to see if it makes a difference.

3. Debugging the Actual Height Bubble Assigns

Since you mentioned the plugin is producing an abnormally large height, let’s verify how Bubble is calculating it.

Solution:

Run your Bubble app in Debug Mode (?debug_mode=true).
Check the exact height value Bubble assigns to the Block ID before triggering the PDF conversion.
If the height value is much larger than expected, try adjusting how the Block ID element is structured to prevent extra space from being included.

Why You Can’t Use a Fixed Height (and Alternative Workaround)

Since your PDF must dynamically adjust based on the number of tickets (1 or up to 10), a fixed height won’t work. However, you can:

Ensure that the height of the parent container adjusts dynamically without Bubble overestimating the required space.
If you must have a dynamic height PDF without excess whitespace, you may need to use server-side rendering to better capture content.

Looking forward to your update!

Best regards,

Support Team
Browse all Zeroqode Plugins for Bubble

usinelachine · 2025-03-10T18:47:30.000Z

interestingly, after i put the repeating in a group, even i generate the pdf from the block id (repeating group), now it does not do the infinite white tray.

I will give conclusion after i end up testing it - i still have layout issues

usinelachine · 2025-03-10T19:02:14.000Z

hey its so weird, it worked then it stopped working and did the long tray again. I will do more testing tomorrow and keep you posted

usinelachine · 2025-03-10T19:13:06.000Z

i will check tomorrow as of now it does it even when i manually click on the button after the whole page is loaded, just generating from the group id