I client got back to us saying he ‘couldnt enter the system’. We create an account for users and have a password reset email to out to them with further instructions. This works fine.
The client sent this screenshot:
What triggers this message: “This is not a valid password reset request. Please have another reset email sent to you.” ?
Maybe its an issue on our side that we can solve. For sure I can add a reset link to that password reset page…