Hello all !
Some of my app users enter their email to get the link for creating a new password, but never receive the email.
I checked their spams but nothing. It is just a few users.
The email is well sent, with the good address (I checked the logs)
An idea to solve this ?
Hey there @Sarah_Esteve,
Are you using Sendgrid or the default bubble apps.io sending domain? If so, the issue may be a Sendgrid issue not a Bubble issue. Sendgrid has terrible email delivery and terrible email reliability.
From what I’ve seen, if you aren’t on Sendgrid’s plan that lets you get a dedicated IP, most of their mail server IPs are blacklisted from Hotmail, Outlook servers.
I’d recommend Postmark in this case.
Hello, thx Jonnhy for replying.
In fact they didn’t have any account on the site… bad me! I added an alert message if user doesn’t have an account now (it is an internal tool for a company)
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