I’m trying to record with the Video Recorder plugin from Zerocode. I want to test it with a very simple setup but it doesn’t work. I bought the plugin, but when I press the button and run the camera and video recorder starting actions, I get this error: Error: Video Recorder stream is not created
This is a screenshot:
Access and secret API keys are available when I check the plugin. How can I solve this problem, can you help me?
Hi Murat, were you able to solve this? I seem to be experiencing the same problem
same here
have you been able to sort the issue?
Hello @tobixzybolumole , @murat1 , @doreenmwaura ,
Thank you for reaching out, it seems this message was noticed by our team, we apologize for this.
The issue your are reporting stems from a small misconfiguration, namely:
On the page load error message occurs when you initiate the recording before enabling the camera. The plugin throws an error because it cannot locate the camera when you click the start button. However, if you begin the recording after the camera has been enabled, the error message does not appear.
As detailed in our Documentation
You need 2 separate events in order for the plugin to work correctly for examples with the help of 2 buttons a button containing the action called “Start camera” and another that contains the action “Start recording” due to the reason explained above, this way the plugin will locate the camera and the video stream will be generated successfully.
We appreciate your understanding and will make efforts to improve our response and visibility on such issues. Please let us know if there’s anything else we can assist with.
Kind regards, 
Zeroqode Support Team.
