Hi all – an update and a bit more visibility into what happened:
CloudFlare got back to us with a root cause analysis of the incident. This was apparently not a malicious report. Rather, someone reported a user app hosted on us as a phishing website. Due to an error by the agent handling that investigation, all of bubble.io was marked as phishing instead of that one user app. CloudFlare shared with us what they’re planning to do to prevent occurrences like this going forward, and we believe they’re addressing the situation with the appropriate amount of seriousness.
At this point, we’re tracking down any remaining antivirus or firewall products that still have us blocked. We believe that those products are downstream of CloudFlare’s notifications, and will likely fix themselves on their own now that CloudFlare’s corrected the problem on their end, but insofar as we (or you) can file reports with the software vendors’ false positive forms, it might be possible to accelerate that process
We’re still receiving a fairly high volume of reports of AVG and Avast blocking Bubble-built apps. We’ve reached out to both vendors through their false positive reports form, and we believe this will likely resolve on its own, but given that we don’t have a pre-existing relationship with either company we don’t have an ETA. It may be necessary to request that your own app’s domain be unblocked. The websites for doing that are here:
There may be other, less-commonly-used firewall or antivirus programs blocking sites; if you discover one, please let us know, and please report a false positive to that software as well.
EDIT:
If you are not running Avast or AVG, but are still unable to access Bubble, one possibility is that a firewall upstream of your network is blocking traffic. One immediate workaround may be to use a VPN client such as https://www.privateinternetaccess.com/
Not sure if you’re able to pull specific events from there? Today’s event is not described as downtime and it did not (seemingly) take down all live apps.
The idea would be to automate an email/text to your users on a specific event only concerning your app. You would look rather foolish if you started sending out panic emails if your app is not in fact inaccessible
As one founder to another, I’m thankful that you and your team addressed things so readily and quickly. I’m sure this was beyond stressful, thanks for providing updates and working with your users in real time.
Unfortunately, I’m bringing another issue to the table.
I use neither Avast, AVG, or - honestly - any 3rd party firewall and yet I am experiencing the same problems as others. I turned off windows firewall temporarily, tried clearing cache, cookies, etc.
I’ve attempted to access bubble from multiple browsers and multiple computers and multiple networks. It seems that while others somehow have access to Bubble, I simply do not.
Luckily, my live app is up and running so I’m not worried about my users… but I sure am worried about my update deadlines.
Here’s the approximate message I get across different browsers, networks, devices, etc. when trying to connect to Bubble.io
Again, I’ve attempted all usual ‘fixes’ for this type of error.
(Computer restarts, checking in incognito modes, clearing cache and cookies, different devices, different networks, etc.)
Same here. Still not able to reach my App or even bubble‘s website through my desktop browser. As proposed I dropped AVG a false positive note about the issue.
I can relate to your frustrations but expecting compensation for the system going down is misplaced anger. Google, Amazon and the rest of the internet goes down from time to time. It happens. In this case specifically, bubble is not at fault at all.
You are frustrated. We all understand it. You lose money, we empathize.
We all know bubble is growing quickly and as with every large software growing quickly issues come up. If you can’t handle it then it’s time to move to another platform.
Facebook in it’s first years of growth blew up many times for extended periods.
And just so you know, even if you built your own custom platform you would also be down at least as many times. This is the nature of software.
Hi Tyler, see the edit I just made to my above summary post – my guess is your network is behind a firewall, and you may be able to use VPN as a temporary workaround
Are people still seeing Avast blocking https://bubble.io ? We’ve installed Avast ourselves, and can no longer reproduce the block.
We believe Avast may also be blocking the urls of some user apps – if this is happening to your app, make sure to report it here: False Positive File Form
Note that AVG and Avast use the same database of blocked websites, so if you get it fixed for one of them, it should be fixed for both
I can confirm that Avast no longer blocks/flags bubble.io or the website I host on bubble when I access those urls on my windows 10 PC. Here is the confirmation email from Avast I received.
