Zapier Support says my problem is a bug in Bubble

Hi there,
I am using a Zapier zap to trigger an action that will pull some data from bubble and push into to a Google Doc.
Zapier confirmed the connections are correct. All of the data is being pulled from Bubble into Zapier, tests are successful, however only half of the data in a row is making its way to the spreadsheet.

I have checked all the settings at least 5 times and all seems correct (but I may have missed something). I have contacted Zapier customer service because it seems like its a problem in their system… BUT… they said it was a Bubble problem.

This is what they wrote:

Hey there Julie,

Good to hear back from you again on this – it’s super weird that the Rig ID didn’t go through to Sheets even though it was returned in Bubble here: Zap Run Details | Zapier however, the number of passengers (3, according to your screenshot) didn’t even seem to come through to Bubble in the exact link.

This definitely looks like a bug to me, and a part of why you don’t see all the fields is that some of them come through as empty from Bubble, and this can somehow be a problem with invite-only applications. Is there anyway that you can shoot an email to the developer that gave you the invite link and pass them along this link: they’ll be able to tell you if anything is amiss or if it’s a bug on Bubble’s end.

Bubble hasn’t yet gone through our rigorous testing and isn’t public on our platform which means that they’re not on our Issue tracker, and for this reason, any feature requests or issues like this have to be brought up directly with them. Sorry to pass the buck here! I wish there were more I could do. If you have any questions or would like a hand with anything else, don’t hesitate to get back in touch.

Thanks for sticking with me through this Julie, if there’s anything else I can help with to get you and the team at Bubble to resolve this do not hesitate to ask me or loop me in, I’m more than happy to help!

END of Zapier’s reply.

So what is going on? Is it a bug? Did I miss something? Is Zapier support confused? I’m confused.
Thanks for your help. :slight_smile:


What do you think? Is this a bug? Should I send a bug report?

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